Corebridge FinancialReviews of corebridgefinancial.com

The first time I tried to call customer service the agent pretended she couldn't hear me but coincidentally every time I pressed a 0 she said hello again but nothing had changed after 4 times of this I said Yeah I think you can hear me. She seemed panicked and hung up. Yup it was 5 minutes to 5pm. She probably just didn't want to take the call. The second time I called, agent did not escalate me to manager who had ability to forward my issue's process- total run around followed by a bill even though I said I never approved renewal nor received notice of auto renewal; she asked my address and I told her to tell me what address they had on file but she refused and wanted me to tell her. I could hear her keyboarding as soon as I told her. I suspect they had an old address and know I never received auto-renewal but she said they sent it. HOWEVER, I never received anything. She said it was not registered mail either. She said I would get 1 of 3 months back but I have yet to get any refund to my bank account. I requested 3 months refund and have not gotten anything back. The third time I called I was finally escalated to a manager who said he had capability to cancel policy and escalate even higher for review for full refund. He said my account showed as cancelled and it would take 2 days for review and 5 business days for a check with refund; a few minutes later he said it's 5-10 business days for review/check; a few minutes later he said it's 10 days for review/refund. A few days after that, I get a letter in the mail saying I have a payment due early May, literally after they deducted at the end of previous month!!! It all is very sketchy, unethical business practice & I am conferring with my attorney on legality. I demand my refund as I did not authorize an auto-renewal.

Man I wish I would have read the reviews for AGL before investing over $20K over the last decade as a loyal customer with a company that may honestly, not even exist! The ONLY way they allow you to communicate with them is via fax (sketchy!), you can never get an answer or resolution - even when you "escalate" your call to a supervisor (sketchy!), every action or inaction on their side seems to be the fault of their anonymous "underwriting department" (SO sketchy!), and on top of the 30+ minute hold times to speak to a supervisor, I was hung up on three times! Thank god I didn't die with this plan, leaving my family members to deal with this ridiculous nightmare! If you're looking for insurance, look elsewhere...and if you already think you're covered - think again!

Corebridge was awful. The process is complex and when I made a mistake and had to send in new corrected documents, they put my claim back to square one, which is another 10 days to process. It took six weeks to process, which continual calling to check (always to a call center, I never spoke to a claim processor) and I still haven't received the check. Turns out they do not have a tracking number -- they send a sizeable check through the regular mail service WITHOUT a tracking number! So not trust your family's insurance policies with this terrible company.

This company has been nothing more than a nightmare to deal with. I have been trying to close my account out for 8 months now. The customer service is horrible and the phone system they use is no better. You can't hear them when they are talking to you because the phone goes in and out. If you tell them you cant hear they will transfer you to someone else and request you to re-verify everything just so you can have trouble hearing them too. Horrible company and I do not recommend any person to sign up or let them handle anything of yours. They make it so complicated to do simple things that you just want to throw your hands in the air and say never mind I don't want you to give me my money.

I am in the middle of trying to file a claim for Insurance on a Trust Account in the name of our mother who passed away over 5 months ago. It has been nothing less than a nightmare, from speaking with people overseas, spending countless $$ on overnight documentation when after the umpteenth call I could have just faxed them. I have also been told that documentation has been mailed to my address, re-verified my address yet still never received any mail from the company. I'm going straight to corporate in Houston as this is getting old and holding up my final settlement of her estate. I'm ashamed that his company is from my hometown.

Describing the attempts to obtain information or work with claims from this company more than deplorable. If there is any way to avoid it, do so. IF there is ANY type of complication contemplate legal intervention at the outset.

I’ve spent weeks trying to roll my IRA from corebridge. This should have been a very easy process, rolling a IRA to an another IRA. Customer service is horrible! Every time I call I get a different excuse as to the hold up. Representatives are rude. I’ve been told 3x’s someone will call me back and not 1 returned call. BEWARE of this agency!

Exhausting trying to deal with their retirement account services. Comparing their customer service to the DMV or IRS is an insult to the DMV and the IRS. Wait times are ridiculous and staff are very unhelpful. Not sure why any employer would want to contract with a provider with such poor customer service.