Corebridge FinancialReviews of corebridgefinancial.com

My experience with Corebridge Financial has been beyond unacceptable. Insurance companies already have a reputation for delaying claims and hiding behind bureaucracy, but Corebridge has taken it to another level. After my mother passed away, I submitted their confusing five-page, fine-print Death Claim form in February 2026 as the sole trustee, along with every required document, and requested a full payout of her annuity. Her mandatory distributions immediately stopped, yet three months later I still have not received the funds. The claims process feels intentionally designed to create delays. We spent over a month going back and forth correcting portions of the form until I was finally told everything was complete, approved, and that I should expect a check within 10 days. That never happened. What they do not tell you is that the Claims Department will not contact you if there is another “issue.” You are expected to discover the delay yourself by repeatedly calling them. Conveniently, that means they continue holding — and profiting from — your money while you wait. Every time I called after the promised payment date, there was suddenly another excuse. Customer service representatives are extremely friendly, but nothing actually gets resolved. Supervisors are no different. I was repeatedly assured that my claim was “being processed” and promised callbacks that never came. When I requested direct communication with the Claims Department, I was told there is no way for customers to speak with them. At this point, I believe the process is intentionally obstructive and misleading. The company acts as though the money belongs to them and that beneficiaries are inconveniences rather than customers entitled to funds that are legally owed to them. I am done wasting time with excuses and will be contacting an attorney. If others are experiencing similar treatment from Corebridge Financial, I strongly encourage you to document everything and consider legal counsel as well.

The website is horrific. Do not create an account online here. Says I have an account but then says I dont.

Been trying to roll over my retirement account from Corebridge for past two months. They are experts at stall tactics. Customer Service gives you a different excuse each time you call. My patience has run out.

I wish I could give a negative star! This is the worst company to deal with. If I was you, I would run fast from this place. They are the absolute worst. Ever since MARCH OF 2026 I’ve been trying to withdraw & not only never receiving the paperwork when I finally get the paperwork emailed & printed out, completing all the documents, they send one payment from one account & claim i didnt complete my second account is why i didnt receive the full amount. Then when they finally send the second account it was taxed well over the 25% so I was shorted 260 dollars on the 1014.00. This company need to be shut down burned down anything other than OPEN!! It’s horrible! So glad I no longer have to deal with these scammers. You will pay for what you do to PEOPLE! Good riddance!

I wish I could give negative stars! The most horrid customer service ever! Stall tactics, delays, hour long hold times, no call backs, supervisors seem to never be available to speak to, every person we speak to can’t answer the question, need this approval or that approval (not true-actually confirmed by one person we spoke to, but never called us back). Every monthly withdrawal and one time withdrawals are late. DO NOT USE THIS COMPANY! RUN FAR AWAY! The longer they stall, the more interest they make!

Please please read the reviews here...every word is true.i spent 2 MONTHS trying to transfer my wife's 403b out of here. I did the transfer after trying to get a simple answer regarding her 1st(required) withdrawal..NOONE COULD ANSWER THE SIMPLEST QUESTION ON THE PHONE..it occurred to me that i better remove all funds in case my wife pre deceases me..there's no way i'd ever get the $ out..it was a nightmare of excuses that took hours and hours to resolve..i finally wrote a well chosen email to Terri Fiedler the president of the retirement division who was helpful getting it done..but with pain and agony the whole way..start now and TRANSFER OUT.

If there was a negative number I would give it. They are the worst company I have dealt with, and I have dealt with many. Every time I call they come up with a problem that delays my payment. And it is my own money that I’m taking a loan from, not theirs! And I was going to pay back my own money. Not very helpful, it’s like the current agent does not know what is going on with what has transpired previously. And every time I call it takes at least an hour on the phone to get an answer, which is usually “we will call you back if it has been approved “. The icing to the cake? They call me back at 5 in the morning! I have documentation with names of all my calls so they can’t deny anything. DO NOT DEAL WITH THIS COMPANY UNLESS YOU WISH TO TORTURE YOURSELF!

Wish I could give a 0 star. Their website is absolutely terrible. I can never get on the website. It always says that my phone has been blocked from their website for whatever reason so I have to go on a private browser . And then just now when I logged in, I had absolutely no information under my account. Literally nothing was there.Their payment processing system is the worst. I haven’t had this life insurance policy for that long so I’m thinking I’m probably just gonna switch companies.