Nayely B.
Terrible experience, customers service not helpful
This is my first time buying from this website cause I heard good things about it. I made two orders with two different cards and both purchases were confirmed and paid and now I’ve got an email telling me that they got canceled for “unforeseen circumstances” and that it hasn’t been refunded yet which I don’t understand because both orders has been approved by my bank. I want a refund cause I feel this is a scam.
Response from Cordaé NYAug 20, 2023
Hello Nayely, Thanks for your review and I'm sorry to hear that your orders were cancelled. I checked and it shows that your orders were canceled and reimbursed after our system identified fraudulent behavior on the transactions. The cancellation details were sent to your email and the refund amounts will be credited back to the original method of payment within 5-7 business days depending on your card issuer's processing speed. We again apologize for the inconvenience caused.