Jess R.
This company promised 6-12 day shipping…
This company promised 6-12 day shipping and quality handbags but what I received were DUDS that smelled like terrible chemicals. I have Spent an entire month waiting for an order I placed on September 8th. It finally showed up today and the product does not match the description photos, nor did it meet the promised shipping times. DO NOT BUY FROM THIS COMPANY. They are TERRIBLE. My name is Jess, they know exactly who I am because I have, and will continue to raise hell on their malpractice.
Response from Cordaé NYOct 10, 2023
Hi Jess. I am sorry to hear about this experience. I understand your concern regarding the shipping time however, we do not have much control over what happens once an order is shipped out. Once it leaves our fulfillment center, it’s the shipping company’s responsibility to ensure speedy delivery. Regarding the industrial smell, it is normal for the bag to have some smell as the bag was produced a week before the product was posted on our store website. The smell will go away and we suggest putting baking soda in a zip lock and keeping it open inside the bag to speed up the process of removing the smell. Aside from placing baking soda on the bag, we also suggest air drying the bag for a few days. Again, thank you for the feedback and we had this also forwarded to the production team so they can check how they can reduce the smell for the next production. For your concern for the purse not matching the description photos kindly provide our customer support team of their requested photos for further review. The team will be waiting for the photos for further action. Thank you! Cordae NY.