CopyfaxesReviews of copyfaxes.com

Excellent customer service from start to finish. There are not too many companies out there that deliver quality merchandise in a timely fashion or give the customer support that is needed. Copyfaxes does just that and more!

This is the second printer I have ordered from these folks. They are quick and get the product right out to you......will use them again.

Very easy to work with and extremely responsive.

Never used Copyfaxes before, was looking for an identical printer to one I had (broken feeder), refurbished was fine as they did not make anymore, and found it through Copyfaxes....I ordered it, and a little while later "Sy" called personally and said he actually had a better one that had been rebuilt, asked if I wanted it instead.... said yes, that would be great, so long as all my toners fit....he assured me they would....got the machine, it is the same model except for the "n" whatever that's for! All toners fit, only had to download a new driver and I was all set. Seems to be working splendidly! Happy with the service, would recommend them!

We were a bit wary of buying a used DesignJet printer, but Sy made it easy and answered our questions fully before the sale. We paid extra for delivery service, but it was hand delivered with pride and set up in our studio by Steve, who was knowledgeable and helpful (we had to work out a new computer interface and he had useful suggestions). Then two printheads failed and Steve worked with Sy and the Service department to get us new ones quickly at no charge. The printer is working great and their service has been very good.

They go out of their way for you!!!

The first time I ordered a copy/fax machine with this company, I actually ordered through Amazon. The service was great, and the shipping was fast. Then I ordered a 2nd copy/fax machine. But this time, directly from the company; and again, the service was excellent! Copyfaxes emailed and called me regarding some questions I had about my order and had the items ready to be shipped the next business day. Top quality service all around!

These folks (it was Kevin, mainly) gave me super service through a nightmare situation. He was helpful from the start when I placed the order. Plainly he wanted to sell me a set of extra toner with the new printer. But, I resisted buying the extra toner, so he made a helpful suggestion to just get black replacement toner, because it runs out faster. Then the printer arrived just before a holiday. I didn't have time to open the box for a couple of weeks. The set-up took a couple of days, fitting it in between work. I eventually figured out it was damaged. I couldn't get it to print. So I had to call three weeks after delivery to ask for a replacement. He wasn't exactly happy about it, but he did the right thing and sent a replacement right away. It took about two days. UPS was supposed to pick up the old one. He said they'd come in the next 48 hours. That stretched into a week. So I called him - right in the middle of the busiest part of the Christmas season. I'm sure he was not thrilled to hear from me. But, the old printer was picked up in two days. It was a real pain in the neck for both of us, and Copyfaxes probably took a loss - but they did the right thing and didn't give me a hard time for the three weeks between delivery and my request for replacement.