Copper CRMReviews of copper.com

I had been using Copper.com's product for several years and had been generally satisfied with the service. Recently, I inquired about canceling my account, but I wasn't ready to actually close it down. Unfortunately, without confirming my readiness, a person named Nicholas closed my account. This abrupt action has left me in a difficult position, as I'm now trying to get my account reactivated to access my data. The way Nicholas Sanchez, handled this situation is extremely disappointing. I need my account restored as soon as possible so I can retrieve my important data. This experience has greatly affected my trust in Copper.com, and I hope the company can rectify this situation quickly.

100% sure that I cancelled our subscription a year ago, which they make not easy. At the final stage it says 'your request for cancellation has been submitted' - I forgot afterwards. Copper continued to book for a year until I found out, €1000 gone.. Shame on me for not checking my creditcard often enough, but fraudulent way of working to begin with. If you consider this: don't. Plenty of good alternatives such as Asana, that offer you much more functionality.

My recent experience with Copper fell way short of my expectations. The system is quite limited, and often very very slow. The add in for marketing is way over sold. It is very limited, and difficult to manage. I also thought I had agreed to a quarterly program. The system reflected that in the account management section. I cancelled as required, received a cancellation confirmation email confirming the cancellation. In a few days I received another quarterly billing. I followed up we a message questioning the billing and requesting a correction. I was soon told nope your subscription is an annual subscription and closed the ticket. Rather than asking if there were issues with the system making any attempt to retain me as a client I was thrown under the bus instantly and back over multiple times. Copper gets an “F” in customer service. It is sad as they could be doing so much better. it’s really hard for me to write a negative review, but this one was earned. I hope they learn from this and improve.

After a year of using this CRM with my team, I can confidently say it falls short of expectations. Its limited functionality hardly justifies the steep annual price tag. We constantly found ourselves struggling to perform basic tasks efficiently, often resorting to workarounds due to the software's shortcomings. To make matters worse, the customer service is abysmal, displaying little flexibility and responsiveness. In summary, this CRM is a loss of investment. Its lack of utility and poor customer service make it unfit for businesses seeking reliable solutions.

Super Rude. CustomeSuper rude customer service. Sarcastic, arrogant and out right unpleasant. I am not expert in CRM and explained to him our company and he says that “you don’t need CRM you can do it in a spreadsheet”. Kept on asking me what is your need? What do you want to do with it? Trying to give a lecture you on what you don’t understand. If you are a start up and no expert in CRM don’t bother calling this company, they wont hep you and try to make you feel dumb. r Service. Scasactic

Buyer Beware. I would give this company a 0 Star if possible. They sell you a system that does not work as they promise. They say it is a monthly subscription but they bill you annually and will not issue a refund if you decide not to use their product. It became clear early that this was not the right CRM for me. They have no customer service you have to email or they and find their chat box. I have tried to use this product for 2 months and it simply doesn't work for my business. But they refuse to refund the 10 months that remain. I was not told this was an annual contract. They are a very Predatory company with no Ethics. Now I am stuck with a system that I cannot use and a terrible system that does not perform as they said it would. My choice is to file Arbitration. Copper is unscrupulous

We have had a terrible experience with Copper. We are a small business who signed up in January 2023 and paid about $4K for one year. We quickly realized it was cumbersome to add our date and not the right product for us. We canceled our subscription 2 months later--after having not even used the product-- but are unable to get even a pro rata refund, after a lengthy conversation with customer service during which time they took forever to respond. Copper may be useful CRM website, but their customer service is far below what I expect from a modern service company.

The CRM is pretty decent but beware you can’t talk to anyone if you have an issue. You will have to go back and forth via email. I am very big on customer service and during my demo my assistant and I asked about customer service. We were told you can call and it’s all in the US!! Guess what?? There’s No ONE to call. We were mislead. I will not be renewing!!