Cooper CasesReviews of coopercases.com

Response from Cooper CasesDec 23, 2021

Hello Michelle, We appreciate you took the time for leaving us this comment. I also apologize for the unsatisfactory condition of your case. I would like to assist you forward and look for a solution to this situation. We have contacted you by email that it was linked to your order. Looking forward to hearing from you soon. -Cooper Cases Team-

Response from Cooper CasesAug 20, 2021

Hello Federico, Thank you for your feedback. We regret to inform you that we have canceled your order last July 16 because we have not heard from you regarding the emails we have sent since July 14. We also tried calling your number on the 16th of July. However, the call got rejected. Your money has already been refunded on July 16. Again, we truly apologize for this inconvenience. Though your order did not go as expected, we would still want to do business with you in the future. Kindly send us an email if you have any further questions regarding this matter. Thank you for your patience and understanding. Best regards, Rafhael Customer Support Specialist Cooper Cases

Response from Cooper CasesJan 18, 2021

Hello Joseph, Thank you for the feedback. I am sorry to read about the shipping holdups of your order. I can confirm that your order was fulfilled and dispatched within 24 hours from when this is placed. All carriers are experiencing unprecedented volume increases and limited employee availability due to more strict COVID safety restrictions. As a result, your order experiences gaps and delays in tracking event updates. Your package was scheduled for delivery today; however, no one was home to receive this. Providing a great customer experience is very important to us, and we are sorry to hear that this did not meet the standards. Your peace of mind is our topmost priority, and I understand the current situation is not an excuse to delay your order's delivery. We want to take full responsibility for this issue. I have reached out to you via email to provide more information and layout a convenient resolution. I am looking forward to hearing back from you. Best regards, Erma Cooper Cases - Head of Support

Response from Cooper CasesDec 31, 2020

Hello Danielle, Thank you for the product review. I understand the concern, and I am sorry to read that. the silicone cover is a tad bigger fit for your tablet model. Our Cooper Trooper 2K rugged case comes in four sizes on top of having three different colors. While the Cooper Trooper 2K Rugged case is a universal fit for 10.1-inch tablet sizes, by tablet size, we actually meant measurement by dimensions [length, breadth, depth, or height] and not diagonal. Below are the dimensions of your LG G Pad 5 10.1 247.2 x 150.7 x 8 mm (9.73 x 5.93 x 0.31 in) With the above information, I strongly believe that you will need the same type of case, only one size smaller. Your peace of mind is our top priority. I reached out to you via email to layout options to ultimately resolve the problem. Looking forward to hearing back from you. Best regards, Erma Cooper Cases - Head of Support

Response from Cooper CasesJul 27, 2020

Hola Nayeli, Lamento traducir esta publicación con Google Translate. Lamentablemente, no contamos con el personal adecuado para responder a las solicitudes que recibimos en su idioma. Al menos, todavía no, así que le responderemos en inglés. Gracias por la revisión y lamento que te hayas sentido así hacia nosotros. Actualmente no tenemos los medios de envío a una dirección de México debido al peso del producto y los problemas de importación. Nos contactamos con usted dentro de las 24 horas posteriores a la fecha en que se realizó el pedido para explicar la situación. Quizás nuestro correo electrónico fue directamente a sus carpetas de spam. Encuentre el tiempo para verificar esto. Aunque el pedido no salió como se esperaba, todavía esperamos hacer negocios con usted en el futuro. Le escribo directamente con la esperanza de aliviar su experiencia de compra con nosotros. Espero tu respuesta. Atentamente, Erma Cooper Cases - Jefe de soporte

Response from Cooper CasesJul 23, 2020

Hello Arthur, Thanks for the review and I am sorry you felt this way towards us. Indeed it is beyond worse than not getting any responses as well. I agree it would be appalling. We do not ship to PO Box addresses so I contacted you within four days from when the order was placed in the hopes of getting a physical address with no joy. As I have not received any responses from you within the timeframe, I was forced to cancel the order. Please find my email in your inbox or spam folders. We are very committed to providing the service our valued clients deserve like yourself. As much as we want to fulfill our obligation as the seller, we also need your cooperation to get an order successfully shipped. Though the order did not go as expected, we are still hoping to do business with you in the future. Please do not hesitate to contact us again if you have any further questions. Best regards, Erma Cooper Cases - Head of Support

Response from Cooper CasesJul 8, 2020

Hello Michael, Thanks for your review and I am sorry for any miscommunication about your canceled order. I want to bring you back to the email we first sent you, where we have explicitly mentioned that the product you wish to purchase is discontinued for upgrade purposes. Moreover, there was no other way or option to ship the order as we do not have inventory in our Canada and International warehouse. I am writing to you again to provide more information. I hope to hear back from you so we can discuss the matter further and provide options to alleviate your buying experience and give you peace of mind. Best regards, Erma Cooper Cases - Head of Support

Response from Cooper CasesJun 29, 2020

Dear John, Thank you for the feedback. I am sorry to read that you are feeling this way towards the team. Cooper Cases is an online seller for iPad and tablet accessories. We established back in 2011 when the first iPad came out. About our conversation history, the team made efforts to bump up your order and requested to have this shipped via express at no charge. However, due to the situation in the United States, the service time and delivery range of parcels is gravely affected to a certain extent. The good news is, your order has arrived in Alabama on 17th June. The best thing to do now to contact USPS to arrange a delivery at your most convenient time and place. Hopefully, this gets to you within this week. I am writing to you directly to provide more information and looking forward to hearing back from you. Best regards, Erma Cooper Cases - Head of Support