misskeikoabe
Cooper Case Customer for Life
I've had my copper case for 1.5 years and it worked flawlessly until one day it mysteriously re-assigned the keys to different actions rendering it unusable. I LOVE, LOVE, LOVE my case and receive compliments on it from everyone. It has become part of iPad Air 2.0 to the point that I could never consider using my iPad without!! I purchased it via Amazon.com but reached Cooper case customer service via their website. After a few back and forth emails (and a video showing the issue) trying to trouble shoot the problem, they emailed me to say they had dispatched a replacement case, no questions asked. When I offered to return my old one so they could investigate, they said not to worry, they didn't want me inconvenienced any more than I already had been. I don't know if my case was still under warranty or not but they "made it right" and that has earned them a customer for life. I wish all consumer products had this type of customer service. It's few and far between these days!!