Cooper CasesReviews of coopercases.com

Response from Cooper CasesJun 15, 2017

Dear Josep Jané, Thanks for your review. I'm sorry to hear that your item arrived later than expected. I have investigated your concerns and can see that the delay was in relation to a delivery issue from TNT. Your address was not a deliverable one and they contacted you to gather your actual address. I can see your package arrived 9 days after we shipped it. Nevertheless, we have gone ahead and refunded your shipping costs for you. If you feel like you are now stuck with the cases, you are most welcome to return them to us for a full refund. You can contact us at [email protected] Best Regards, Curtis Head of Communications

Response from Cooper CasesApr 24, 2017

Dear Carolyn Greenwood, Our order tracking information shows that your parcel has been shipped from our warehouse on 14th March with tracking ID LT947415795CN. Based on the tracking info available at https://track.aftership.com/LT947415795CN?i=%2520 it looks like it hasn't successfully arrived to your delivery address. Unfortunately since so much time has passed without delivery, at this point we suspect your parcel was probably lost. Please accept our sincere apologies for this situation and any inconvenience this may have caused. We send several hundred shipments daily and lost packages are a rare occurrence, but these mishaps still happen. Regardless, we take full responsibility for this issue. As a resolution,I have gone ahead and issued a full refund on your order. I have also contacted you directly to try and resolve this issue fully. Thanks you for your patience and looking forward to hearing from you. Best Regards, Curtis Cooper Cases

Response from Cooper CasesMay 20, 2016

Dear Karla Woods, Thank you for your review Please accept our sincere apologies for the confusion our product listing has created and any inconvenience this may have caused. The case you bought was a universal case and as such it was unfortunately, incompatible with your specific device model. Our Amazon product listings are made under the assumption that if a feature is not listed, then its not available for this product. We strongly encourage all customers to pay attention to the product's description and pictures before making a purchase. In cases where something is not clear, customers should use Amazon's "Questions & Answers" feature on the product listing or contact us directly for clarification. However, as your satisfaction is our top priority, we have already contacted you recently to offer the below resolutions: a) a full refund on your order b) we can send cases compatible with your device at our own expense. Please advise which solution you prefer. Again, please accept our wholehearted apologies for this misunderstanding. Looking forward to your reply. Best Regards, Curtis Customer Support Advocate

Response from Cooper CasesFeb 1, 2016

Dear Jeremiah Rocha, Please accept my sincere apologies for this situation. We take complaints of this nature very seriously. The case which you ordered is universally designed to fit a variety of 7 to 8 inch tablets. Based on our experience, manufacturers of the tablets are very liberal in their approach and call both 8.1" and 8.7" tablet an "8 inch". Unfortunately, this is not always a correct description. If a tablet is larger than the standard 8", it's possible that this case was not the best fit for it and it put too much stress on the claws holding the tablet. We keep a detailed database of most of the tablets available globally, to be able to estimate if a specific tablet will fit our case. In case of any doubts, I recommend contacting our Customer Support to provide the exact model of your device and we will be happy to double check the product fit for you. If you would be so kind as to contact our support team and provide the exact model of your device, we will investigate the issue to make sure it never occurs in the future. If the model which you chose was not a good fit for your tablet, we will be happy to offer you a more suitable replacement free of charge. Thank you for your patience. I hope to have a satisfactory resolution ready shortly. Best regards, Daria Gru