cooltrendygifts.comReviews of cooltrendygifts.com

Ordered a shirt for Father's Day and I am still waiting for it to shipped! It will be 1 month next week that I placed my order. I am unable to speak with anyone or get any response via email. Worse company ever.

Ordered a shirt for Fathers Day and still have not received a month later. I have tried contacting company and set up a PayPal claim, have had no response. DO NOT PURCHASES. BEWARE!

I ordered my gifts in early May, anticipatingdelivery in plenty of time for Father's Day. They have just now arrived, 7 weeks post order. Even with COVID impacts this is very excessive. I will never order from here again. They did not communicate with me, even after multiple emails. I continued to get standard email responses. Never again.

I was weary after ordering from this company because of the reviews. The email your given that contains the tracking info doesn't update often! I had to manually click the tracking button for updated info. I was worried I'd been scammed until I saw my package HAD shipped, but was prolonged due to covid-19. This is completely understandable. I did receive my item today and despite it being late and not arriving by father's day, my husband loves it and is very happy. Shipping delays do not make a company a scam. Just be aware that it will most likely take longer than anticipated, but the shirt we received is of good quality and exactly what was pictured.

Ordered shirt for fathers .... it never arrived, still says processing, asked for refund so far no response. Thinking we've been scammed

I placed an order on 5/31 for a t-shirt for a Father's Day gift. The order did not arrive for Father's Day and still 5 days later the status is "preparing to print." I had to buy another gift as my order did not arrive so I called cooltrendygifts.com - big surprise you cannot get a live person on the line you are referred to cancel/modify your order online. When you go online and try to cancel it won't allow you to as your order is in process. I emailed customer service explaining that I wanted to cancel the order as they did not hold up their end of the transaction but they refuse to cancel the order or refund my money. I still have no product nor do I want it at this point. I am disputing the charge with my credit card company and have reported them to the Better Business Bureau.

This place is clearly a scam. I placed an order on may 22nd, and has been stuck in the processing phase since may 23rd. I sent an email June 14th asking an update on my order and they replied that my order was expected to be shipped out June 16th. I checked my order status today (June 24th) and it was still processing. I sent another email and they replied my order was expected to ship out June 23rd, as in yesterday. It wasnt, it is still marked as processing. I chatted with "David" through their online customer service chat, and he gave me a 30% refund on my order. . I asked when my order would be shipped and he told me that he couldn't tell me a delivery date because of Covid-19. I replied that that explained why I couldn't get a delivery date, but the company should be able to tell me when they expect to physically put my order in the mail. He then told me my order number (which I already knew, and was needed to start the chat,) and that I could track my order with it, but it wasnt the correct order number. I called him out on it, and he replied with what was clearly a copied and pasted response. The place where he was supposed to include the company name was blank. He caught the error and immediately sent it again, but this time with the wrong company name. Luckily I was able to download the transcript of the exchange, because shortly after that I was kicked off the chat. Afterwards I was asked to rate my experience with either a happy face or angry/sad face and provide comments, but the site refused to accept my negative response. I doubt I will ever get my order or money back from this company. Do yourself a favor and order somewhere else.

I had a similar experience to other customers, where I ordered a shirt, was told it’d be shipped in 5-15 days, then heard nothing for over a month. I contacted them using the default options on their website, and received only automated responses, so I was starting to get worried I’d never get my order! Finally, I decided that instead of contacting them through the website, I should try replying to one of the previous emails. Lo and behold, it worked! I finally received a response from an actual person, who gave me a partial refund for the shirt, as an apology for the wait. Just now, I got word that my shirt finally shipped today, so I’m happy. Tl;dr - Even though I had to wait a long time (due to the chaos of the pandemic, no doubt) I’ll be receiving the product I ordered, and I even got some of my money back. These are tough times, and companies are struggling, but a little patience goes a long way. So don’t worry, everybody, you’ll get your order eventually.