Convenue HotelsReviews of convenue.us

We made a reservation in August 2025 well in advance for an Exhibition visit in Miami 11th - 16th April 2026. A deposit was paid and the remainder amount in March 2026. A confirmation was received. Upon check-in we were advised by the hotel that the booking was cancelled by Convenue Hotels. We were forced to book alternative accommodation for our management team at short notice. We escalated this to Convenue LLC and received an apology. We requested a full refund and have receieved no further contact despite several communication. We are still awaiting our money!

Beware of dishonest company with fraudulent practices. They request from you to obtain documents from hotel to prove cancellation, then the hotel will say that they cannot help you and refer you back to Convenue. They will overcharge and try to sell you items you can get directly from hotel. Instead of providing convenience they offer no customer service. Since they contract directly with the hotel, the customer is unable to obtain the service directly from the hotel. Beware! Beware! Beware!

21th of September I book my room with this company the already charge me $1,896.00 and still today I haven´t the oficial confirmation from the Hotel, We have call the Hotel and nobody has a reservation on our names, so we ask to refund the money or an oficial booking number from the Hotel, nothing still today, so what can you aspect from this guys? Nothing good..... we have started few other steps as well....coming more