Contractor Training CenterReviews of contractortrainingcenter.com

Response from Contractor Training CenterDec 10, 2025

Thank you for sharing your feedback. We're sorry to hear that the course did not meet your expectations. It's never our intention for any student to be misled. Regarding the books, we do our best to clearly list all required or recommended materials so students can be prepared. We are sorry if this wasn't clear in your case, and we'll review our description to ensure it is communicated even more transparently. Please feel free to contact us so we can address your concerns. Thank you again for your feedback. You can reach us at [email protected] or 888-858-7350. We are always here to help!

Response from Contractor Training CenterDec 9, 2025

We're very sorry to hear about the frustration with your shipping experience. We know how disappointing it is when a package doesn't arrive as expected. Thank you for bringing this to our attention. We've since resolved the addressed issue and have already sent a replacement shipment to the correct address. If there's anything more we can so to help, please don't hesitate to reach out. We're committed to making sure you have a great experience with us going forward. You can reach us at [email protected] or 888-858-7350. We are always here to help!

Response from Contractor Training CenterDec 11, 2025

I’m sorry this was frustrating; please know our host wasn’t singling you out. North Carolina CE providers are bound by NCLBGC rule 21 NCAC 12B .0303, which requires us to verify ID before the scheduled start, have everyone logged in on time, keep webcams on with each student’s face visible for the full 2-hour course, and remove anyone who arrives more than 15 minutes late, turns the camera off, or steps away longer than a brief break—and once removed we are legally barred from readmitting the student that day or granting credit. It looks like one of those triggers required us to remove you, so we immediately offered a free seat in the next session to ensure you still earn your hours and keep your license current.

Response from Contractor Training CenterNov 11, 2025

We’re sorry your order didn’t reach you on the promised timeline. The package left our warehouse the same day you placed the order and was handed to UPS with the correct Next Day Air service, but a delay in the UPS network added several days in transit. We’ve opened a service ticket with UPS to understand what went wrong and to help prevent similar issues in the future. If you still have questions about the shipment—or need anything else—please let us know at [email protected] or 888-858-7350. We appreciate you bringing this to our attention and apologize for the inconvenience. —Contractor Training Center

Response from Contractor Training CenterNov 11, 2025

We’re sorry your book didn’t arrive on the promised timeline. It left our warehouse the same day via UPS Next Day Air, so the delay occurred within the UPS network rather than our fulfillment process. We have already opened a service ticket with UPS to get the package moving again and are monitoring it until delivery is completed. Because you paid for overnight delivery but did not receive it on time, we have refunded the full expedited-shipping fee to your card. If the book still doesn’t reach you soon, we’ll reship at no charge or arrange another solution that works best for you. Please feel free to contact us anytime at [email protected] or 888-858-7350; we’re tracking this closely until the book is in your hands. —Contractor Training Center

Response from Contractor Training CenterNov 5, 2025

We’re sorry you couldn’t see your course right after purchase and that our initial response time fell short. As soon as we received your review, we reached out by phone and email, updated the login, and confirmed you now have full access to the material. If you run into any other issues—or need help navigating the platform—please let us know right away at [email protected] or 888-858-7350. Thank you for giving us the chance to make this right. —Contractor Training Center