Matt K.
Course progress lost
Course progress lost, program locking up I have been taking a course and got 52% of the way through it. When I log back in to continue the course it said I have no courses currently. When I was finally able to log in, the module i was on is 52 minutes long at it kept freezing up requiring restarting the module.
Response from Contractor Training CenterApr 7, 2026
Thank you for your feedback. After checking on our end, it appears you were logging in with a different email address than the one associated with your course enrollment. When you sign in with an alternate email, the system treats it as a separate account, which can make your courses and progress appear missing. Please log in using the email tied to your enrollment, and your course and progress should display correctly. We also reviewed the course on our side and did not see any system-wide issues or errors indicating the course was freezing. If you continue to experience interruptions, please reach out to support with the email you enrolled with so we can take a closer look at your specific account. Our team is ready to help! You can reach us at [email protected] or 888-858-7350.




