Contractor Training CenterReviews of contractortrainingcenter.com

Response from Contractor Training CenterSep 10, 2025

We’re sorry our first available appointment felt too far out. Because we’re closed on weekends, the calendar you saw reflected roughly five business days of bookings—our typical lead time when demand is high. We’ve added you to our wait-list and will offer the first earlier slot that opens. If you have questions meanwhile, please email [email protected] or call us, and our team will help right away. Thank you for your patience; we look forward to speaking with you as soon as a spot becomes available.

Response from Contractor Training CenterSep 10, 2025

We’re sorry the Class A prep course fell short of your expectations and for the frustration caused by the missing reference text and delayed callback. To make this right, we’ve processed a full refund while keeping your course access active so you can continue at no cost if you choose. Your feedback about the textbook references and audio quality has already been shared with our content team, and we’re revising the opening module and improving narration levels so future students don’t face the same issues. If there’s anything else we can do—or if you’d like to try an updated version once it’s released—please let us know at [email protected]. We appreciate you giving us the chance to improve.

Response from Contractor Training CenterSep 10, 2025

Thank you for sharing your experience, and we’re sorry the delivery took longer than expected. Your order was briefly held because the mailing address we received had a typo and the billing details didn’t match, which triggered a fraud-prevention review. Once we verified the correct information and the authorization cleared, the books shipped, and our records now show the package has been delivered. If anything is missing or if we can help in any way, please reach out at [email protected] so we can make sure you have everything you need.

Response from Contractor Training CenterSep 10, 2025

We’re sorry for the mix-up and for the delay you experienced. After emailing you to request a photo of the book, we confirmed that the Commercial Law manual we shipped matches the item originally selected at checkout. We realize now that you actually need the Residential Law manual—an easy mistake to make with such similar titles—so we’re sending the Residential version to you today at no extra charge and including a prepaid return label for the Commercial book. You’ll have the correct manual soon, and returning the other one will be quick and cost-free. If you have any questions in the meantime, please reach out at [email protected] or call our office; we’re here to help make this right.

Response from Contractor Training CenterSep 10, 2025

We’re very sorry one of the five books in your Alabama Roofing & Sheet Metal bundle didn’t arrive. We’ve already processed a refund for the missing title, and the credit should appear on your statement shortly. If you’d prefer a replacement instead—or if there’s anything else we can do to make this right—please let us know at [email protected]. We understand the frustration and appreciate the chance to restore your confidence in us.

Response from Contractor Training CenterSep 10, 2025

Thank you for sharing your feedback. We’re sorry the course didn’t meet your expectations, and we’ve sent you an email outlining how the practice exam rotates questions, why familiarity with the ICC G13 book is essential for the open-book test, and how to join our bi-weekly Instructor Office Hours for personalized help. Please take a look and let us know if we can clarify anything or provide additional resources. We’re committed to making this right and helping you feel fully prepared—reach us anytime at [email protected].

Response from Contractor Training CenterAug 22, 2025

We’re truly sorry for the frustration you experienced waiting for your login details. As soon as we saw your message, our team reached out by phone and email to make sure you could access your training package, and it looks like everything is now up and running. If you have any other questions or need further assistance, please call us at 888-585-7350 or email [email protected] and we’ll be ready to help right away. Thank you for giving us the chance to make this right, and best of luck with your course.

Response from Contractor Training CenterAug 19, 2025

We’re sorry for the frustration this caused. As soon as we learned your completion file hadn’t reached VA DPOR, we manually resubmitted it; DPOR should now have your certificate on record. Please log in to your DPOR account to confirm the update. If you still don’t see the credit posted—or need any additional help—contact us right away at [email protected] or call the number on your receipt. We’ll work with DPOR to resolve any remaining issues as quickly as possible.