Joanie F.
I ordered Wooster advantage brushes in…
I ordered Wooster advantage brushes in extra firm with the green rubber handle what I got was to new Wooster advantages that don't specify a stiffness and have a wooden handle and those I could've got for less at the paint store but they are trash and that is why I ordered what I thought you had because you false advertised
Response from contractorswholesalesupplies.comAug 6, 2021
We’re sorry to hear about your experience. The manufacturer has recently changed it to a wooden handle, and from time to time manufacturer changes the packaging and improves the product that's why we have a disclaimer on our website about this. If you’re open to discussing this further, please call us at 800-288-9404 and ask to speak with Jill, our General Manager. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.