Wayne L.
Over all I am happy with the service…
Over all I am happy with the service and will continue to use it . My issues concerning the service are the following : Some of the leads are scheduled for the next day and it is very difficult at times to work that out because of our schedules. When this occurs and we can't reach the customer to reschedule we sometimes lose that lead . Secondly , Not being proficient with the dashboard system you use, I never know if I'm being credited when I believe It is appropriate . I email Sean and rarely get a response .
Response from Contractor AppointmentsApr 11, 2018
Wayne, thank you so much for this feedback!. This is super helpful as we grow to know how things are working and where communication needs improvement. First off, I'm sorry for the miscommunication on the credits, anytime you email a credit in we've applied that to your account but right now that credit is only displayed on the dashboard (something we need to improve). I'll also send you a private email to walk you through the dashboard. Secondly, we're working on a better calendar integration and I'd love it if you'd be willing to be one of first to try it out! This could help with your scheduling and prevent any double bookings. Thanks again for your feedback and helping us improve our communication and processes. Thank you, Sean Conners