Richard S.
They didn't bother to update their site to reflect a change in handling fee's, leading to false advertising and clear signs of incompitence.
Go to their main page (still there as of 1/5/14) and the first ad you see states "No Sales Tax & Handling Fees" the no handling fee's is a false claim because they charge you $1.80. They do state there is a $1.80 handling fee in their shipping policy, but either they are using false advertising to lure customers in, or they don't bother to update their website with current information which is quite incompetent. I don't know about you but that doesn't inspire a lot of confidence in this company for me. I emailed them about the false ad and at first they tried to say "Kindly be advised that different webstore have their own method in pricing their product hence it may not be the same with one another", but the problem is the ad stating no handling fee's links to every product on the website. After several emails they finally admitted to the fact it was wrong and said they would get it fixed, I then placed an order for the contacts I wanted, Air Optix for Astigmatism. The next day I get an email from them saying "Our logistic just reported that we do not have your exact prescription that you have ordered hence we will not be able to process your order". It could be true they don't have my prescription in stock, or they just want to piss me off for trying to point out a major flaw on their website. Either way even though this site may have the lowest prices I'll pay the $10 extra to get my contacts from a reputable company that act in a more professional manner.