contactlensXchangeReviews of contactlensxchange.com

Stay away from them. Absolutely zero customer service

How long should it take to get contacts delivered I ordered them on the third of June they shipped them out on the 8th it's the 19th when I picked airmail I thought it would be maybe a week at most but no is pigeon delivering them did it get lost

I ordered my contacts on March 15th and here it is April 21st. when I place my order they stated that the shipping dates would be between 7 or 14 business days. My contact lenses did not ship until March 23rd they stated that that was because they were specialty lenses I have astigmatism I needed toric lenses.the 14 days past I contacted them they told me it was going to be 18 days. The 18 days past contact them they said it's going to be the 21st so now here it is the 21st and no contact lenses.... So, I look up the shipping information states that they have not even left Singapore... I contacted Singapore they don't know where my contact lenses are they're trying to say that they are with their in the United States at the USPS. I contacted USPS they stated that they are not there they are not in any of their facilities my contact lenses are not in the United States of America I contacted contactlensxchange and they told me they're refunding my money and go somewhere else and that's last time they're going to contact me. They weren't even going to give me a full refund!! They just kept blaming everything on the coronavirus instead of owning up for the fact that my contacts were missing instead of just sending me a new pair of contacts out. I was being very understanding considering the fact that I can't see and they continue to lie to me.

A "box of contacts" that I always order has 6 contacts. From this company, it had 2. When inquiring, they basically said, "sorry, have a nice day." Worst customer service ever.

Don't be fooled, their prices are HIGH despite fake discounts listed on their site. Also be sure to verify the lens quantity before buying. These guys are the only store I have seen that sell 3 lenses in a box versus the usual 6. At least the CIBA lenses. Prices at other sites are MUCH cheaper. Plus shipping cost are very high and slow to US since they are in Asia. AVOID these guys at all cost!

They first accepted the payment and went silent for 3 weeks. Finally told them they needed to ship, so they finally did. They sent me 3/4 boxes, when I had ordered 4. So 1 pair was missing, thus meaning I paid for 4 boxes and only received 3. Contacted them about the issue and they went silent. Shady as **** company.

I can't believe how misleading and uninformative their advertising is!! Contact lenses from other sellers are 6 (six) per box. I understand their price is much lower but unfortunately it did not occur to me that the difference would be only 2 lenses per box. I didn't see that until after receiving them and then going back to their website to see what I had originally missed. Had I seen the 2 lenses per box, I would NOT have ordered from them. Oh, and shipping costs from overseas was $15.56! I am greatly disappointed. I thought I had found a great deal. Lesson learned. You get what you pay for. If it's too good to be true...

The shipment came in just fine, but the contacts are not good quality. I spent $90 on the same kind of contacts That I used to get from the eye dr. The contacts from this company feels so fake. The minute I put my contacts in my eyes were SO red and irritating. I emailed them telling them that my eyes are having a bad reaction, and they send me an obvious explanation like your eyes could be just allergic. My eyes are not allergic -__- another problem is that at times it won't stick to my eyes. Third problem is that you can see the blue out lining around your pupil (not cute). To wrap up explaining this scam company, my colored contacts tore in my eye at night while driving! Boy was that painful! I emailed the proof and they sent me another excuse saying that I tore it. I just laughed because this company is not professional and is only good at making up excuses rather than making the customer happy. So I spent $90 and threw everything away within a week.