High A.
3 month wait to restock?!
I usually have no problems with my orders but this last reorder was frustrating because the listing for the lenses did not say they were out of stock. I was only notified several days later but with no clarification of when they’d be restocked. I followed up and was told I’d have to wait 3 months. The lack of communication about that is extremely unacceptable, especially given my especially high prescription. I have waited too long and thought I’d have lenses by now. Had I know they weren’t in stock earlier I could have planned accordingly.
Response from Contact Lens King Inc.Aug 13, 2019
Good afternoon, I am sorry to hear about your experience with your high astigmatic lenses. Your specific lenses were on back order directly with the manufacturer, with a release ETA of 10/29. Due to the special circumstances surrounding your case and the high astigmatic lenses we were at the mercy of the manufacturer. However, we understand how frustrating this can be for the customer and upgraded your shipping to overnight in an effort to expedite your order as quickly as possible once they were released. I hope this helps to better explain the circumstances that surrounded your order. Thank-you for the review and comment, if you have any additional questions or comments please feel free to contact us. Thank-you.



