Discount Contact Lenses Online: Order the exact same lenses prescribed by your eye doctor at a discounted price. Buy contact lenses for all major brands at Contact Lens King®
Contact Lens King Inc. (contactlensking.com) has 3,141 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
Contact Lens King, contactlensking.com
Website
contactlensking.com
Category
Vision & Hearing
Location
Champlain, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 27% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
UPDATE:
I still stand by my comment on why I will not buy from Contact Lens King again and warn others, regardless of their response. It Maybe an industry standard. And yes, other companies will include that cost into the purchase, but when you return your lens, you will receive the entire amount. When it's separate as Contact Lens King does. You won't receive your entire amount.They benefit both ways. They benefit by the hidden cost and they benefit by the return. Poor practice.
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The company lures you in with cheap prices. But upon check out you get hit with a high hidden fee. Sometimes 3 times more than what your total purchase is. I didn't think it was a big deal because it was still less than other companies. But the problem is, if you have a return, it won't be worth it to return it, because your return price is still that low advertised price. They get away with taking your money because the processing fee is non-refundable.
And they do not except exchanges It's much better and safer to go with a company who charges a little more but gives you the full price upfront. This way if you ever need to make a return. You'll get your full refund back. I would not recommend this company to anyone and will not be ordering from them again.
Response from Contact Lens King Inc.Jul 2, 2024
Thank you for the review. I apologize for the frustration regarding the processing fee. As you read on our website, the processing fee is associated with the sales cost of the item and is priced per box. However, we do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future.
Update 7/3/2024: I sincerely apologize for your frustration regarding the processing fee. Unfortunately, the processing fee is an industry standard that is associated with the sales cost of the item. This practice is used among most online retailers that use multiple search engines to advertise on. If you do happen to find a retailer who does not have a processing fee, it is because they are building it into the price of the lenses where Contact Lens King likes to be upfront and transparent about those fees therefore, break out the pricing so all consumers know what they are paying for.
VG
Valerie G.
Very deceptive
Very deceptive, they gave me a "discount" on my lenses staying they would be $12.55 per box. After adding them to my cart, seeing the price of the boxes and total on the right side it said $75 and some change for each eye (I ordered 6 boxes for each eye). Then takes me to shipping, 9.95 alright no biggie, ready to check out scroll all the way down to confirm my card and address and click OK just to then see the total of 350+ dollars!!!! I honestly thought maybe I ordered 12 boxes for each eye... but no I was charged a $163 dollar "processing fee" save your money it's a scam.
Response from Contact Lens King Inc.Jun 25, 2024
Thank you for the review. I apologize for the frustration regarding the processing fee. As you read on our website, the processing fee is associated with the sales cost of the item and is priced per box. However, we do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future.
AL
Al
DO NOT ORDER, DELAYS >2+ WEEKS
Ordered contact lenses, it is going on 2 weeks and contact lens king still says they don't have the product to ship it out to me. They should not advertise a product if they have to wait 2+ weeks just to get them in, let alone send to the customer. Spoke with a very rude and condescending manager, completely useless and unhelpful, very poor customer service, minimal attempt at making things right. I have shopped with every other major contact lens retailer out there before and have never run into this issue before. Do NOT recommend this company, stay away.
Response from Contact Lens King Inc.Jun 12, 2024
HI. I apologize if you feel your experience did not meet you exceptions. We do our very best to provide a level of service that makes our customers feel valued. All our products will state their availability online. Since we are an authorized retailer, we order direct from the manufacturer. Typically each product takes 1-3 business days to arrive however, sometimes the manufacturer can encounter some delays in production. We work with them daily to ensure a speedy delivery.
Since, you have not responded to our request to provide more information, I am unable to look further into your order and provide better assistance. If you could provide the email you used to place the order or your order number I would be happy assist you. We are value our customers and Contact Lens King is committed to providing exceptional customer service. Thank you in advance for responding to our request
BE
Belle
Lies.
This has been the Worst Experience I have ever encountered with Contact Lenz King. I payed and had ordered contacts to be delivered overnight and 9 days later still no contacts. They have pushed through 3 pre authorizations for these contacts and have no knowledge of how to get charges released. I am in shock of the gaslighting and ignorance that are in “customer service”.
I will be contacting the attorney general’s office with my notes and screenshots of the fraudulent activity on my account. Staff is rude and lie about when contacts will be delivered. I am done with this company.
Response from Contact Lens King Inc.Jun 10, 2024
Hi. I sincerely apologize if there has been a delay in shipping your contacts. As it states on our website when you select over night delivery: Orders ship once your prescription is verified and lenses are in stock. Next day or second day shipping deliveries are made on weekdays only.
Since, you have not responded to our request to provide more information, I am unable to look further into your order and provide better assistance. If you could provide the email you used to place the order or your order number I would be happy assist you. We are value our customers and Contact Lens King is committed to providing exceptional customer service. Thank you in advance for responding to our request.
IW
Iris W.
They don't understand prescriptions
They will not fill a prescription that has the exact measurements correctly matching your lens choice. They will only fill it for the BRAND on the original Rx. As any other company knows, it is the measurements that are important and patients can choose between a few different brands that have identical dimensions. Customer service is uneducated and rude. Going back to my previous store.
Response from Contact Lens King Inc.May 28, 2024
HI. I do sincerely apologize however, since contact lenses are a medical device, per Federal Law, it is required to have a separate prescription for each brand of contacts you are fitted and prescribed for. Therefor, when all contact lens wearers places and order with any online retailer, we can only approve and fill orders according to the brand and parameters indicated on their valid contact lenses prescription. Please refer to the link below for more information regarding the law and policy set by Federal Law. https://www.ftc.gov/business-guidance/resources/contact-lens-rule-guide-prescribers-sellers
RP
Robert P.
Go elsewhere
After an awful experience with my first order I decided to try and give them another shot, and unfortunately this second order is just as bad. Terrible company.
Response from Contact Lens King Inc.May 15, 2024
Hi. I sincerely apologize if you feel you didn't have a good experience ordering with us. Upon review of your account and from your previous experience, you are ordering a product that is custom made and needs to be directly ordered from the manufacturer. After review of your order, you ordered on Friday and per our website the product takes 1-3 business days to arrive once the prescription is verified. I do see our agents did explain the process both on your first and second order. I apologize for the inconvenience.
TL
TL
Waste of time and money, ignore these fake reviews
They lure you in with the "cheap price", surprise-charge you an extra $70, give you their little marketing sob story that they purposely lie to remain competitive, trying to give the illusion of trust and authenticity, then deceptively delay your order on top of that, because they literally have to order it themselves first, which they STILL take forever to do when they should have done so days ago. THAT’S the deception, when you could have just ordered somewhere else this whole time.
Like what are we paying you guys for if you have to order it first? Assuming you even bother to order it?
If they were REALLY trustworthy, they would say the item is out of stock. Or give an actual, realistic timeline of shipment and delivery. And they would also at least place the order for the restocking ASAP knowing it needed to be restocked rather than waiting EVEN LONGER.
Waste of time and money, and now ruining an important wedding for me, since I won't have any contacts to wear.
Thank you to the customer support people for being kind, I ended up interacting with three of them total and they were great, but screw the company itself. It clearly has more underlying issues.
Don't bother listening to any of their canned replies or justifications in any of these reviews, I used to work in that industry, it's all reputation management, there's a good chance they're even outsourced. They are probably planning to twist some facts like "no there was a delay in your order because you did not have your prescription available" "well akshually according to our records..." to shift the blame to the customer somehow or avoid responsibility for their own problems. Yeah no, that part was not your fault and is not relevant to any part of my review; everything else however, was your fault. The delay I'm talking about is AFTER I submitted the prescription. Check your "records." Looks like you can’t use that reply now.
Like I can literally check the site now and see that the item that I know now is out of stock, is not indicated to be out of stock. I even went through the process of pretending to place another order to see if they would notify you — still no notification. The customer has no indication that “next day delivery” is really a one or two week delivery. For those of us trying to get a product in time, we need to know this! And for all I know, most of their stuff is out of stock by default and they still need to order everything, look at the 1-star reviews. There's a clear pattern in the reviews of delayed orders and things out of stock, after you wade through or filter out the fake 5-star reviews.
I called 2 days ago to change my order, had to follow up the next day and find out it was out of stock (they did not tell me, yeah check your “records”, I called by 4:40PM, literally the end of the next day, and had to find out myself that over 25 hours later it was out of stock, they do not notify customers), and then the day after (today, two days later, 3:00PM), find out the ORDER FOR THE RESTOCK was JUST PLACED, after being told it might have been restocked by 2:00PM? I repeat, the order for the restock was just placed when I called by 3:00PM. How on earth did they expect it to physically restock by 2:00PM if they just placed the order to restock it? Magic? Teleportation? The latest in Israeli military drone technology?
If your customer ordered something Monday and it was out of stock, wouldn’t you place the order on Monday? Not Wednesday, and telling the customer on Tuesday that the item might be restocked by Wednesday?
They probably weren't even going to bother with a reorder until I inquired on Tuesday 25 hours later. No sense of urgency or service. Or likely, one of many deceptive techniques to keep the customer baited until the end.
Don't listen to whatever nonsense reply they give to this review.
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05/02/24 EDIT:
As predicted in my review, 90% reply was spent talking about my prescription in an attempt to blame me when I specifically said THAT WAS NOT THE ISSUE at hand and EXPLICITLY STATED THAT WAS NOT YOUR FAULT. But go ahead and use a wall of text with "records" and "business days" to shift the blame to the customer.
The ONLY THING relevant in this situation is starting at 4/29, 4:26PM (see my review, I said "2 days ago").
The point is, my re-order was COMPLETED Monday (AFTER THE PRESCRIPTION ISSUE) and was not even ordered from the manufacturer until end of Wednesday.
I could have ordered somewhere else in time.
And don't blame me or your agents. 2 of them were under the impression I could get my contacts by Thursday, even with two-day shipping. There was either a screw up of operations or you have underlying issues. My hopes were not high by end of Tuesday after finding out they needed to be ordered still, but the fact the were ordered WEDNESDAY is the frustrating part. Don't change the facts.
Response from Contact Lens King Inc.May 2, 2024
HI. I would like to apologize for any incovienece you faced during the ordering process. Upon review of your order, I do see there was a discrepancy with the prescription you provided to the order you had placed. The order was placed on Saturday, April 20th at 11:50pm, which is after business hours. Since this was your first order and we had no prescription on file, an automatic email was sent advising we had not received one to process. On 4/24 at 10:46am , an agent called the number on file and left a voicemail to advise we still had not received the prescription. On 4/29 at 3:21pm we received your prescription via text however, since contact lenses are a medical device and we are only able to process for what you have been fitted and prescribed for, we sent you an email advising there was a discrepancy a few minutes later. At 4:26pm on 4/29, records indicate you called to okay the changes to your current order to match the prescription provided. For these reasons and many others, we order certain prescriptions once the prescription is verified. This is all explained in our terms and conditions that you agreed too before submitting the order. On the shipping details page of your checkout, we have a popup that is displayed stating "Orders ship once your prescription is verified and lenses are in stock. Next day or second day shipping deliveries are made on weekdays only." It is required to click "OK" before proceeding to the next page. I do apologize but this popup is to inform all customers that all shipping and especially expediated shipping is delivery times with the carrier not from when the order is placed. Also, stated on our product pages and on our shipping details page, "Orders normally ship same day if ordered by 2:00PM Est." along with its product availability. It will vary based on the time frame the manufacturer gives us for certain products. Unfortunately, you placed the order on a nonbusiness day, Saturday April 20th. Since there was a delay in getting your prescription and a discrepancy once received, it did take until 4/30 to order your product. I do sincerely apologize that the agent you spoke with did not advise that the brand you were prescribed for would need to be ordered, especially where you you paid for Next Day delivery with the carrier service. I will make sure to address this situation with the management time to ensure this does not happen in the future. We do our best to be upfront and transparent explaining all details of the ordering process, product availability and delivery time frames with all carriers used. Please refer to our product page, shipping details page, FAQ page or the terms and conditions before agreeing to them and submitting the order. As an authorized retailer and as it is explained in the terms and conditions, all products get ordered directly from the manufacturer once the prescription is verified. The manufacturer provides us with an approximately time frame of when we can expect the product and will update the product page accordingly. We do also recommend all customers who pay for expedited shipping with the carrier service, to call in and ask specifically for the product you are prescribed for and our team will be happy to check inventory. Again, I apologize for any inconveniences caused to you during the ordering process.
UPDATED 5/1: I do apologize but once the prescription was corrected on 4/29 at 4:26pm and the credit card was approved it did not meet the cutoff time that we order on a daily basis from the manufacturer. Since our business closes at 5pm EST, we ordered the product on Tuesday, 4/30. It takes approximately 1-3 bus. days to receive the product direct from the manufacturer. Our award winning customer service team knows the importance of customer satisfaction and providing them with the most accurate information. I will have a quality assurance team review the calls with both agents and provide them with additional training if necessary.
AP
Austin P.
Awful and rude customer service that do…
Awful and rude customer service that do not leave their name or phone number. Slow shipping and misleading prices with no accountability. Do not recommend
Response from Contact Lens King Inc.Mar 18, 2024
HI. I sincerely apologize for your experience. Upon review of your account and order, I see there were no issues regarding your order or any of our agents contacting you. I see you placed the order on 3/9 at 12:28am which is after business hours. You provided doctors information, which Federal Law states we have to allow 8 business hours for them to respond before we are legally able to process the order as entered. After the 8 business hours we processed your order however, it did not meet the cut off our carriers. Therefor, we shipped on 3/12. Per tracking with FedEx, it was delivered on 3/14. Again, I apologize for the experience you had however, there is no record of any communication between you and one of our agents.
