Contact Lens King Inc.Reviews of contactlensking.com

Response from Contact Lens King Inc.Jan 12, 2026

Hi, We sincerely apologize for any frustration caused regarding pricing. Please be assured that we are required to follow all applicable federal laws and guidelines when advertising across our various platforms. If we were in violation of any of these requirements, we would be notified immediately and would take prompt action to correct the issue. At this time, we have not received any such notification. We will continue working closely with our advertising partners to ensure ongoing compliance with all regulations. If you would like to share your findings with our Customer Service team, they will be happy to forward the information to our Marketing Team for further review. Thank you for bringing your concerns to our attention.

Response from Contact Lens King Inc.Nov 20, 2025

HI. I do apologize for your frustrations. Upon review, we originally flagged the order because the order did not match the uploaded prescription. When you called in our agent advised you of what the prescription should have been according to the prescription that was attached. Notes show, you gave permission to match the order according to the prescription you had uploaded to the account. Since it was a valid prescription and you had given permission to change the order, we fulfilled accordingly. We apologize for the inconvenience.

Response from Contact Lens King Inc.Nov 7, 2025

HI. Thank you for your order. I do apologize for the frustration regarding the coupon. On the signup form, there is a disclaimer clearly stating: this coupon cannot be combined with existing sales or promotions. Also, on the website, under the cost of the item, it stated: this item is on sale and no further discounts can be applied. Again, I apologize you were unable to use the coupon on your order however, you received the products on sale and as it states on both the signup form and the website, no further coupons can be applied.

Response from Contact Lens King Inc.Aug 4, 2025

HI. I apologize you encountered some difficulties. I will forward your frustrations to our IT department for them to further look into this.

Response from Contact Lens King Inc.Jun 12, 2025

HI. I do apologize if you experienced technical difficulties when placing your order. To remove items from your cart, simply select the "remove" button next to the item you do not want. If you had an issue with uploading the RX, it could be due to the file size or the type of file you were trying to upload.

Response from Contact Lens King Inc.Apr 21, 2025

Thank you for the review. I apologize for the frustration regarding the processing fee. As you read on our website, the processing fee is associated with the sales cost of the item and is priced per box. However, we do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future.

Response from Contact Lens King Inc.Apr 21, 2025

HI. Thank you for your order. I apologize you were unable to use the coupon. As it states on all coupons: offer cannot be combined with existing sales and promotions. You are receiving the Google Flash Sale where no further discounts can be applied. As it states on our website under the cost of the product: this item is on sale and not eligible for any coupons, a processing fee will apply. We appreciate your business and look forward to serving you in the future.

Response from Contact Lens King Inc.Jan 2, 2025

HI. I sincerely apologize for your experience with our customer service agents. I will review the call with our management team and provide better training to the agent you spoke with. As we have won multiple awards based on our customer service, the experience you encountered is not one we would like to have happen again. I do encourage you to call in and speak with a manager in regards to this situation so we can provide better assistance. Again, I sincerely apologize for your experience and I do hope that you choose us for your next contact lens purchase.