Contact Lens King Inc.Reviews of contactlensking.com

Response from Contact Lens King Inc.Apr 29, 2026

Hi, Thank you for reaching out regarding your delivery concerns. At checkout, we offer four shipping options through two carriers—USPS and UPS—allowing customers to choose the method that best fits their needs and budget. These include First Class and Priority Mail with USPS, as well as 2-Day and Next Day delivery with UPS. According to our records, your order was placed using the flat-rate $12.95 First Class Mail option with USPS. Based on the current tracking information, your package is still in transit and moving through the USPS network. This shipping method typically takes 3–7 business days, and it appears your shipment is still within that estimated delivery window. If your package has not arrived after this timeframe, please don’t hesitate to contact our customer service team. We’ll be glad to assist further.

Response from Contact Lens King Inc.Apr 22, 2026

Hello, Thank you for your patience. I’m sorry to hear that the delivery time did not meet your expectations. After reviewing your order, I’d like to clarify the timeline. Your order was placed on April 14, at which time you requested that we contact your doctor’s office for prescription verification. The office did identify a discrepancy, and you were notified of this via email. On April 15, you spoke with one of our agents to review the updated details. During that call, the pricing and total were confirmed and approved. As this is a specialty lens, it must be ordered directly from the manufacturer. Our website notes that these lenses typically take 1–2 business days to arrive before shipping. Once received, your order was shipped within that timeframe and delivered on April 21 via UPS 2 Business Day service. While we understand the process may have felt longer than expected, your order was processed, shipped, and delivered within the outlined timeframes, including the additional time needed to resolve the prescription issue and source the specialty product. We appreciate your understanding

Response from Contact Lens King Inc.Apr 6, 2026

HI. We apologize for any price difference you may see. We do our advertising with Google therefor, if any of our products are on sale you will need to do a Google search to activate the sales link. We appreciate your business and look forward to serving you in the future.

Response from Contact Lens King Inc.Apr 3, 2026

HI. Thank you for your feedback and we apologize if you feel the reorder process is not easier to navigate. When reordering, there is a orange reorder button that will display all previous orders when clicked. You will then need to select the patient you are looking to purchase for and you will see another reorder button. Once that is clicked, there will be a popup asking if you would like to go to the cart with your items or continue shopping for another patient. Since we are always looking for ways to improve, please feel free to contact customer service with your suggestions. We appreciate your business and look forward to serving you in the future.

Response from Contact Lens King Inc.Mar 16, 2026

Thank you for your patience, and we apologize for any frustration this situation may have caused. As noted on our website, the “Shipping Time” listed for each delivery service begins only after the order has been fully processed and dispatched from our distribution center. Once your order ships, you will receive a confirmation email with the shipment details. After reviewing your order, we found that the product you purchased is a specialty lens that must be ordered directly from the manufacturer, as indicated on the product page. These lenses typically take approximately 2–3 business days to arrive at our distribution center, depending on when the order was placed and when the prescription verification was completed. Please also note that during checkout, when expedited shipping is selected, a notification appears stating: “Orders ship once your prescription is verified and lenses are in stock. Next-day or second-day shipping deliveries are made on weekdays only.” We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

Response from Contact Lens King Inc.Feb 20, 2026

Thank you for the review. I apologize for the frustration regarding the processing fee. As you read on our website, the processing fee is associated with the sales cost of the item and is priced per box. However, we do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future.

Response from Contact Lens King Inc.Jan 23, 2026

Hi, Contact lenses are classified as medical devices, which means customers can only purchase lenses they have been properly fitted for and prescribed by their eye care professional. Our website options are designed to match the exact specifications of each product as manufactured by the brand. If there is a discrepancy between what appears on our website and your prescription, it is most often due to either an incorrect product being selected or the prescribing doctor listing parameters that do not align with the specific brand prescribed. We recommend double-checking the selected product and, if needed, contacting your doctor’s office to confirm the prescription details for that specific brand. Please let us know if you need any assistance—we’re happy to help.

Response from Contact Lens King Inc.Jan 15, 2026

Hello, Thank you for your order. We apologize for any frustration caused by the perceived delay in processing. After reviewing your order, we’d like to clarify that it was placed on 1/18 after business hours and therefore was not processed until the following business day, 1/19. As noted on our website, the specific lenses you ordered are considered rare and must be ordered directly from the manufacturer. Your lenses were ordered from the manufacturer on 1/19, and we are currently awaiting delivery. We are actively following up with them on a daily basis to ensure your order arrives within a reasonable timeframe. We sincerely apologize for any inconvenience this may cause and truly appreciate your patience while the manufacturer completes and delivers your order. Please feel free to reach out if you have any additional questions or concerns. Updated: I do apologize for the frustrations regarding the processing fee. This fee is clearly state on our product page under the cost of the item. It states: This item is on sale and not eligible for any coupons. A processing fee will apply. There is a read more button that you are able to click on the displays a popup giving you the price per box as well as the explanation of the processing fee. Once you add the items to the cart, each step of the checkout process has all charges broken our including the processing fee. All this is explained prior to the final step of the checkout. Updated:Thank you for your message. I sincerely apologize for any confusion regarding expedited shipping. Please note that all expedited shipping timelines begin once the order has shipped, not from the date the order is placed. This is due to our verification process, as well as the fact that some lenses must be specially ordered. These details are outlined on our Shipping Details page, and each product page also indicates current product availability. I truly apologize for any delay caused by the manufacturer and understand how frustrating this can be. We greatly appreciate your patience and understanding, and we’re committed to getting your order to you as quickly as possible. If you have any additional questions, please don’t hesitate to reach out.