Contact Lens King Inc.Reviews of contactlensking.com

Response from Contact Lens King Inc.May 27, 2026

HI, I sincerely apologize for the frustration this experience has caused. After reviewing your order, I can confirm it was placed on 5/20 at 11:58 PM, which was after business hours. As a result, the order was processed and shipped the following business day, 5/21. At checkout, when selecting Second Day Shipping, a notice was displayed stating: “Orders ship once your prescription is verified and lenses are in stock. Next day or second day shipping deliveries are made on weekdays only.” According to the UPS tracking information, your package was delivered within the timeframe provided by the carrier. Please also note that Monday was a federal holiday, and UPS was closed, so no deliveries were made that day. We truly apologize for the inconvenience and understand your disappointment. However, because the order was delivered within the stated shipping timeframe, we’re unable to issue a refund at this time. Thank you for your understanding, and please let us know if there is anything else we can assist you with.

Response from Contact Lens King Inc.May 7, 2026

Thank you for the review. I apologize for the frustration regarding the processing fee. As you read, at numerous times on our website, the processing fee is associated with the sales cost of the item and is priced per box. However, we do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future.

Response from Contact Lens King Inc.May 7, 2026

Thank you for the review. We do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future.

Response from Contact Lens King Inc.Apr 29, 2026

HI. I do sincerely apologize the coupon could not be applied. As it states on all our sign up forms and the coupon itself: offer cannot be combined with existing sales or promotions. Also on our product page under the cost of the item it states: this item is on sale and not eligible for coupons. A processing fee will apply. If you click the "read more" the popup displayed explains the processing fee is a price per box that is associated with the sales cost of the item. In regards to the shipping fee, we apologize if you feel those rates are high. These fees are provided directly by the carrier and these fees include: fuel prices, taxes, freight and any other freight related costs. We do sincerely apologize for your frustrations however, we do our best to be upfront and transparent about all charges and terms/conditions.

Response from Contact Lens King Inc.Apr 21, 2026

HI. I do sincerely apologize for the interaction you had with our team yesterday. Our management team will be looking into this matter and will contact you shortly.

Response from Contact Lens King Inc.Apr 13, 2026

HI. I apologize for your frustrations regarding the processing fee. Starting on the product page under the cost of the item it clearly states: This item is on sale and not eligible for any coupons. A processing fee will apply." You can click on the "read more" on that page to find out the cost of the processing fee for that product and read about the explanation. Once the items are added to the cart, each step of the check process will have all charges broken out. Before the time you put your credit card or payment information in, the charges are clearly separated. We know how frustrating the processing fee is, so we do our very best to explain the fee and present that charge starting at the product page. Once the order is submitted your order confirmation will also have all charged broken down. We apologize for your frustration however, we strongly encourage you to go through the steps of the order process again as well as look back at your order confirmation prior to your credit card being billed. Please do not hesitate to reach out to our customer service team with any further question on where to locate this information.

Response from Contact Lens King Inc.Mar 2, 2026

Thank you for the review. I apologize for the frustration regarding the processing fee. As you read on our website, the processing fee is associated with the sales cost of the item and is priced per box. However, we do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future. Updated: I do sincerely apologize for your frustrations regarding the processing fee. All this is explained on our website starting with the above explanation on our product page.

Response from Contact Lens King Inc.Feb 13, 2026

Thank you for the review. I apologize for the frustration regarding the processing fee. As you read on our website, the processing fee is associated with the sales cost of the item and is priced per box. However, we do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future.