Contact Lens King Inc.Reviews of contactlensking.com

Response from Contact Lens King Inc.Jun 26, 2019

Good morning Adrienne, thank-you for your review. I have investigated this particular situation and discovered why the wrong lenses were delivered. The issue stems from a lens being originally ordered incorrectly by the customer; which has since been resolved without any issue. However; during the second order you used the reorder feature and chose the original incorrect order to be fulfilled, resulting in the wrong product being shipped once again. In order to prevent this behavior from repeating in the future, it is required that a new order containing the appropriate lenses be submitted, and to choose this order when using our reorder feature for subsequent orders. I understand the frustration you must have experienced with this situation, however I hope this helps to better explain the circumstances surrounding this unique case and how it can be resolved. Thank-you.

Response from Contact Lens King Inc.Jun 21, 2019

Good morning Crystal, I appreciate your reply and apologize for the inconvenience. However, due to "The Fairness to Contact Lens Consumers Act" we are legally bound by law to allow eight business hours for the prescription to be verified by your eye care provider (as stated during checkout). Only once these 8 business hours have lapsed are we permitted to passively verify the prescription and ship the order. Due to this legal process it can prevent orders from shipping out the same day if the patient's doctor does not verify the prescription in a timely manner. Unfortunately, this is what occurred in your case. However, once your prescription was passively verified your order was shipped out using 2nd Day service, as requested, and delivered within 2 business days. Once again, I apologize for the inconvenience, however we are bound by the law and the industry's regulations. Below is a link to additional information regarding this law. If you have any additional questions, please feel free to contact us. Thank-you. https://www.ftc.gov/tips-advice/business-center/guidance/contact-lens-rule-guide-prescribers-sellers

Response from Contact Lens King Inc.Jun 19, 2019

Good morning Kathy, I appreciate your reply and apologize for the inconvenience. However, due to "The Fairness to Contact Lens Consumers Act" we are legally bound by law to allow eight business hours for the prescription to be verified by your eye care provider. Only once these 8 business hours have lapsed are we permitted to passively verify the prescription and ship the order. Due to this legal process it can prevent orders from shipping out the same day if the patient's doctor does not verify the prescription in a timely manner. Unfortunately, this is what occurred in your case. Once your prescription was passively verified your order was shipped overnight as requested and delivered. Once again, I apologize for the inconvenience however we are bound by the law and the industry's regulations. I have shared a link below that provides more detailed information regarding this law. If you have any additional questions, please feel free to contact us. Thank-you. https://www.ftc.gov/tips-advice/business-center/guidance/contact-lens-rule-guide-prescribers-sellers

Response from Contact Lens King Inc.Mar 28, 2019

Good morning Carrie, I am sorry to hear about your bad experience and apologize for the inconvenience. We pride our self on our service; however in some cases we are at the mercy of external factors, which unfortunately can reflect poorly on us. However, I have researched the status of your order and it shows having been delivered on 3/26 at 2:26 PM. Can you please confirm receipt of the order? If there are any further issues please contact us so we can provide a tracking number for the order along with any other assistance to help resolve this issue.