Contact Lens King Inc.Reviews of contactlensking.com

Let me preface this horrible review and say my first order with the company was amazing zero issues. The basis of this review is on my current experience as of this moment. I tried to place an order for contacts and it would not let me continue, thinking it had to do with my phones privacy and blocking settings I went to my laptop which when I logged in to my cart the price was doubled (actually more than double) So my phone showed one price in the cart and the computer showed another price in the cart. The company refuses to acknowledge this issue and has only replied to my emails with a link to the current sale price which again is no where close to the price I had and was going to buy it at. So be wary of low advertised prices as you may end up on a situation where I am having you pay way more, oh they also added processing fees to their orders so you can expect about an increase of $10 per box to reflect those fees. So long story short I will be looking for someone else who has retaining their customers a priority. Not sure how to reply to the reply from company. So I will reply here; It was directly from your website I went to Re-Order and the price that was shown on that re order - ordering page was the Low price I was talking about. I have screen shots and a screen recording from my cellphone. I provided screenshots in my first email to you, which wasn't even acknowledged I just get sent a link to current sale prices.

I ordered replacement contact lenses from contactlensking.com on 2/11/21. I received an email 2/12/21 stating that the lenses had shipped and was furnished with a USPS tracking number. I called customer service on 2/22/21 when lenses were not received and tracking number showed very confusing information. Customer service told me there had been a storm so the USPS returned the package to their facility and they would attempt to ship them again this week but they were pretty backed up. This did not seem plausible to me so I asked to cancel the order and was told it was not possible since the order had shipped (even though it apparently had not.) The customer service manager told me that they would not cancel unless the order was not received in 30 days - which just so happens to be the time limit that most credit cards have for their disputed charges. From my experience with them, I believe this company is fraudulent and I have reported this incident to the BBB and the USPS to investigate.

Cheap fake lenses. I ordered a years worth of supply and they did not work for me. They accepted 9 months of return but not the 3 months which I had opened. I literally ordered the same ones from contacts cart (another online contacts website) and they were 10x better!

The product was fine but the service was not very good. The shipment of the product was about a month. I called three different times to find out what happened to my order. It finally arrived.

They do not deserve even a star. With no notifications of covid. I was lured into buying my lenses and having them shipped within 15 days. After 15 days, I was notified that due to covid there would be a delay in my order. I was forced to contact them as to when my order would be complete and delivered. They then notified me that my order (20 Sep 2020) would not be satisfied until 21 Dec 2020. After contacting contactlensking again, they promised to refund the shipping to keep me from cancelling the order. After delivery of my contact lens order on 29 Nov 2020, I noted that I was charged shipping and putting my lenses on I noticed that they were incorrect. I contacted contactlensking to notify them the order was wrong. They said I can send back unopened unmarked contact lens boxes at my cost. During the order process, contactlensking requested the my physicians information and prescription number to verify the prescription, so how could my order be wrong? They stated they had a passive approval, because contactlensking sent a fax to my physician and my physician did not respond within 8 hours. I ordered at approximately 9:00pm on a Sunday night. That would mean that my physician would have had to respond before 5am. What doctor works at 5am. Even if they waited to during working hours to notify my doctor, not all doctors work out of the same office every day as mine does. Ultimately, I was very dissatisfied with contactlensking. After all I had been through with contactlensking, they did nothing to help or satisfy me a a customer. All I received from contactlensking was a sorry, that's unfortunate. Do not buy contact lenses from contactlensking unless you are looking for hardships.

They don't want customers with small orders. Rude treatment and decline orders

Buyer beware. Contact Lens King has found a new and creative way to be shady in its pricing practices: price discrimination. Contact Lens King charges different prices based on how you access the site. Search for lenses on your search engine of choice, and CLK displays a nice low price to get their site at the top of the search results. BUT, go straight to the site (say, by typing it into your browser or using a bookmark), and you can expect to pay double. Literally, double. To add to the creepiness, CLK uses some kind of browser tracking to make sure the prices appear consistent TO YOU. If you clear your history, the prices magically go back up. The only way to get the decent prices back is to go back through the search engine and access the site that way. So, practically speaking, regardless of how many good experiences you may have had with CLK, you need to 1.) never bookmark their website, and 2.) never go straight to them just because you've had positive experiences with them in the past. To do either would be an expensive mistake. (Side note to the business school dropout who thought up this scheme in the first place: Way to think ahead and build brand loyalty.) Bigger picture though: thanks Contact Lens King for making what should be a simple online purchasing experience an exercise in frustration, confusion, and unfairness. You've made the world a little bit worse.

0 star if possible!! I ordered contact lenses thru them and they just sent half of my order. Only one eye. They were unprofessional in the ways that the rep said I can use them for both eyes. My eyes have different prescriptions plus the main thing is, I only received ha if my order!! I have to dispute the charge thru my bank since they said they can only reorder me the other side with charge. Can’t be trusted and no more business with this company. STAY AWAY FROM CONTACTLENSEKING.COM