Consumer ReportsReviews of consumerreports.org

Terrible customer service.

I called the 800 number to cancel my membership. Was told my membership automatic renewal would be cancelled effective January 2025. I asked for a prorated refund of my recently autorenewal payment in January 2024 and was told no that was not possible! I was told the best they could do was cancel the autorenewal in 2025. I expressed my disappointment and asked to be connected to the little survey they ask you to take. Marisol then explained to me how I could donate to CR - I told her I am not doing anything to support CR - they are not supporting me and they are supposed to be consumer oriented. Please connect me to the survey. I was promptly disconnected!

terrible website- when i try to join, error message. When I send emails - I get form replies. When I have a friend call them (because their 800 # does not work for me), they call me and disconnect me. terrible,

I’ve had my smart meter installed last June have been waiting to have it activated. After a lot of complaints actually got a date for it to be activated 5Th January by EDF engineer. Was told the engineer would be in touch half an hour before they would arrive, given from 1 to 5pm. Got to 1pm just thought I’d check they were still coming ,I was told by Michelle he would be coming. Got to 3pm so I phoned again ,yes he’s definitely coming. So got to 4pm no show phoned again told someone would contact engineer heard nothing so I at 4.45 Michelle answered oh engineer won’t be coming. This is appalling as he was supposed to take reading as I’m disabled. I should have been told earlier they weren’t coming and no apology! waste of time certainly very disappointed to be let down once again .

Vevor foldable shelf brackets 22x24 It’s a scam this item will not hold 500 lbs ( manufacturer rating) it also comes with the wrong size of bolts to assemble it, the bolt provided are to short making the use of locknuts useless what make’s the bracket dangerous. The main fault on this device is the wrong measurement it is actually 2” shorter then advertised and on top of all vevor refused to take it back “ terrible customer service is a must…. Lol

I signed up because I'm in the market for a new car. They blasted my phone number (and e-mail) apparently to every car dealer in the US. I got inundated with texts, phone calls, and e-mails.

Total sham CR Rec for Endurance Insurance I trusted CR when selecting an extended maintenance insurance policy on my well maintained SUV, which cost $4,500/3 yrs coverage. What I’ve experienced is nothing shy of a total sham by the insurer, Endurance, which to my surprise, or no, CR is receiving a kick back for every recommendation they make. What’s objective about that? Goodbye CR. No more

I was looking up treadmill reviews related to safety and when there were less than 5 stars, there was no information given about why the rating was less than 5, only a general description of the category and a list of things that it could contribute to a lower rating for any treadmill. Since there are so many reasons a machine can be unsafe, having no description renders the category meaningless. Out of curiosity, I then looked at SUV ratings and also discovered that they also no longer include detailed safety information about vehicles. If they don't care about vehicle safety, then they likely don't care about safety on the whole, so I cancelled my subscription today. Addendum: I had also chatted with a rep on their site about the concern of no detailed safety explanation for the treadmills and he said that this was due to my not having a digital membership. I then logged onto my account and it showed I have an All Access membership - this includes digital and print. By this time, the chat had ended, but the chat rep had lied to me. I called Consumer Reports and spoke to another rep live who verified I have full digital access, and who also could not locate any additional safety information for any treadmills that received a rating of less than 5 stars. I then showed him a page that was related to car safety and the absence of detailed info listed. I ultimately told him I wanted to cancel my membership and he said, "Fine," apparently disinterested in my concerns about the absence of detailed safety information. Had I been in his role, I would have offered to pass along this concern to someone higher up.