Consumer ReportsReviews of consumerreports.org

Not even a one. I called last year to cancel my Membership and change my email. I was told no refund and a refund would be prorated. I kept the membership from last year but please change my email so I will not be charged again. My email was not changed so what happens today is I get charged again. I said why was I not notified and was explained the renewal was sent to the old email. Not happy at all. Their system says I never called. So I tried to cancel my Membership last year and subjected again with a charge of 45.00. When speaking with the rep he says I never called, but I did and could refund me at the prorated amount. The rep was very attuned to coming up with many different answers which tells me the problem with their system is much bigger than just me. So sad a company that is supposed to be consumer conscience does not work with their people Word to the wise for future consumers wanting consumer reports.

Consumer Reports withdrew $45 from PayPal without authorization. Emails to them only received a response that after a 1 year in May 2027, they will not renew my subscription I never ordered or wanted. That is not acceptable. Michael Chancellor

I have to agree with all the other one star reviews that their membership tactics are a scam. Auto-renewal without permission, emails every six months that say your subscription needs to be renewed, even though you are not due.

Cancel my subscription after one day. It wasn't written right and I had to call back again because I didn't get my refund. I was told that I still have to pay $10 even though I cancel it the day after. Not very happy with consumer report. Never use them again.

Today I received a bill for $45 for an annual renewal. I never received notice that a bill was coming, although CR said it was sent. When I asked to cancel membership, I was told CR would extend my membership for 30 days for $10, thus allowing only a $35 refund as per their policy. The reason for cancellation was lack of reviews for products the average consumer would buy at big box stores. Instead, they review items I've never hear of, typically high-end items I would never consider purchasing.

The irony is unfortunate. Consumer Reports, an advocate for consumers, actually has the worst consumer experience of any magazine I've ever subscribed to. For starters, I subscribed a few years ago to a one-year subscription, but the "one-year" subscription ended after 10 months. Then trying to cancel after the 10-months was up was complicated and confusing and the language through the process was manipulative and misleading. I tried to contact marketing or editorial staff of the magazine to let them know how unfriendly Consumer Reports is to the consumer but every attempt I tried to reach someone beyond a customer service agent I was told it wasn't possible. Today, I thought I'd try Consumer Reports online resource and wanted to see what the policy would be if I wanted to cancel at some point, just in case the experience isn't a good one. The Consumer Reports site says "cancel anytime" for a one-year membership, which costs $3.25 per month. But, I found elsewhere on the site that, while someone may cancel anytime, if the cancellation is within the first 30 days of joining, there is a $10 charge and after the first 30 days of joining, there will be no refund. So, a person technically may cancel anytime, but their money is gone.

I've subscribed to Consumer reports for years and have always enjoyed their reviews. Unfortunately it's a bad time to pay for the auto renewal and I was notified the day it charged. So I contacted them to please cancel my membership and refund my auto-payment, yet they will only refund part of it and are unresponsive to my communications. Why do they deserve to keep $10 of my money when i asked for a refund same day? What a great way to kill my loyalty of literally 20 years.

I signed up to their newsletter once a few years ago and since then, I keep receiving their newsletter emails after I have contacted them to cancel my subscription. Thankfully, I did not pay any cent to them but after my 5th time of unsubscribing myself, I reported them as spam and blocked them so they just keep emailing my spam folder...