ConsumerLab.comReviews of consumerlab.com

Response from ConsumerLab.comNov 24, 2025

Hello, thank you for sharing your feedback. I am really sorry to hear you felt ignored. That is never the experience we want for any of our members. To clarify how our testing works: We independently purchase products based on market availability, ingredient profiles, sales data, and what will give members the broadest and most useful comparison. We are not always able to include every highly rated or frequently requested product, but member suggestions are reviewed when we update each category. If you previously reached out and did not receive a reply, that is not the level of responsiveness we aim for. We would be happy to look into the specific Red Yeast Rice product you mentioned. Please contact us directly at [email protected], and we can make sure your question is reviewed.

Response from ConsumerLab.comSep 8, 2025

Dear Earlene, Thank you for sharing your concerns so candidly. Your frustration is completely understandable. It can feel disappointing to not have access to information you previously viewed as a member. Let us clarify how our process works and why certain results may no longer appear: Why Older Results May Not Be Accessible 1. Focus on Keeping Information Up-to-Date At ConsumerLab.com, our goal is to provide the most accurate and timely guidance possible. We regularly update Product Review reports, usually every two to four years, and re-test products using current methods and new samples. When a product is not included in the most recent testing cycle, it may no longer appear in the report. 2. Changes in Products and Standards Supplements and consumables often change. Ingredients may be reformulated, manufacturing processes improved, regulations updated, or new scientific findings released. To ensure our members are receiving information that reflects the current market, older results are replaced with updated data. What Members Can Do • Print or Save Reports While Active: While a membership is active, reports can be printed for individual use using the “Print” icon at the top right of each page. This helps preserve older information if you wish to keep a record. • Request Testing or Re-Testing: We welcome member input. If there is a product you would like to see tested or re-tested, you can share suggestions with us. Member feedback plays an important role in selecting what we test next. We truly value your feedback and will share your comments with our team as we continue to improve. Our mission is to provide independent, unbiased testing to help consumers make informed decisions, and your perspective helps us serve members better. Sincerely, ConsumerLab.com

Response from ConsumerLab.comDec 23, 2020

Hi Nijel, we are sorry that you did not get our response to your emails or the answer to your question. We looked back at records and noticed that you mentioned to customer service that you reside outside of the United States. I think this had something to do with the communication error, and we would love to hear from you again if you are still interested in becoming a member of Consumerlab.