ConsumerAffairsSince 1998, ConsumerAffairs has helped people confidently choose the right products and services through verified consumer reviews, expert research and buyers guides.
ConsumerAffairs (consumeraffairs.com) has 81 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Claim this listing81 approved reviews, newest moderated first
MaryAnn V.
Great advice that helps me make decisions about mypurchases
Response from ConsumerAffairsOct 20, 2026
Helping people feel more confident and informed when making important purchasing decisions is at the heart of what we do at ConsumerAffairs. Thank you for letting us be part of that process!
Bonnie W.
Like to get recall notices and read about recommended products. I mo longer need to see movers.
Response from ConsumerAffairsOct 19, 2026
We hope our news team continues to be a helpful resource for you! We also appreciate you letting us know that you're no longer looking for moving services. We know your needs can change, and feedback like yours helps us better understand your experience with ConsumerAffairs.
Rere
The representatives are very courteous and always so helpful!
Response from ConsumerAffairsOct 16, 2026
That’s so great to hear! We’re glad our team has been helpful and made your experience a positive one. Thank you for turning to ConsumerAffairs and taking the time to share your feedback!
Bill
Submitted a legitimate review of a poor experience with State Farm Insurance and was ghosted. The review was very civil and accurate. Appears they screen out negative reviews which makes the ratings they publish unreliable. In reply to ConsumerAffairs, I have not received any reply other than an initial automated response that my review was received. I searched all email boxes. I stand by my review and will add your recent reply to my reasons to believe ConsumerAffairs is an unreliable source. Please feel free to actually contact me and I will absolutely update my review if warranted. Update: I have reason to believe my original review sent to ConsumerAffairs now appears at their site.
Response from ConsumerAffairsOct 15, 2026
ConsumerAffairs publishes both positive and negative reviews, and we moderate all submissions to ensure they meet our review guidelines. We’ve reached out to you personally, Bill, and would appreciate the opportunity to walk you through the process, review your specific submission, and answer any questions you may have.
customer
Thank u for documentation of unreasonable companies n terrible experiences with everyday Americans
Response from ConsumerAffairsOct 13, 2026
While we wish consumers didn’t have to face some of the challenges shared in reviews, we believe their experiences deserve to be heard, whether positive or negative. Helping consumers learn from one another and make more informed decisions is at the heart of ConsumerAffairs. Thank you for recognizing the importance of what we do!
Jim B.
I filled out a Consumer Affairs review on a company. I had a solicited email from Consumer Affairs within 30 seconds of completing my account! WOW!
Response from ConsumerAffairsOct 13, 2026
We certainly don’t want consumers to feel overwhelmed by unexpected communications, and we appreciate you bringing this to our attention. A member of our team will be reaching out directly to learn more about what happened. We’d really appreciate the opportunity to hear from you and see where we can do better.
MR
They do the opposite of what they are supposed to do - they send spam rather than stopping it!They've obviously bought a list, I never contact them and refuse to stop despite requesting this. I have utter contempt for this awful business. They then claim in their response that "a member of our team has reached out directly". They have not. What they have done is keep sending me spam despite my emailed instruction not to do that. What an unethical business. They then say "We’d really appreciate the opportunity to hear more about what happened and see what we can do to help." - what happened is that without me contacting you or having any interest in subscribing to your terrible advice, you started spamming me - please tell me why you did that. Update 23 October 2026 - still getting spam despite the promises made her. I've sent emails to ask them to stop - terrible, unscrupulous behaviour. What sort of business model is this
Response from ConsumerAffairsOct 12, 2026
Thank you for taking the time to share more about your concerns with ConsumerAffairs. We’re sorry to hear about the frustration you’ve experienced with communications you weren’t expecting or interested in receiving. As mentioned in our response to your previous review, a member of our team has reached out directly. We’d really appreciate the opportunity to hear more about what happened and see what we can do to help. Update (October 16): We wanted to clarify that on October 12, we submitted a private request for your contact information through Trustpilot so we could connect with you personally. Unfortunately, we did not receive a response before the request expired, so we haven't been able to reach you directly. Since you've shared a second review, we've been able to submit another request for your contact information through Trustpilot. If you're comfortable sharing those details privately, we'd genuinely appreciate the opportunity to connect, better understand what happened and see what we can do to help address your concerns.
wordbuilder
Don't waste your money on their service that allegedly removes your name and other information from sites that sell your data. They know that many (or most) of the sites will ignore requests, yet they market their removal request service as viable. Don't worry, if you give them more money, they'll send more requests that they know will be ignored.
Response from ConsumerAffairsOct 1, 2026
We’re sorry to hear that ConsumerAffairs’ data removal service didn’t meet your expectations. We appreciate you taking the time to share your concerns and would really like the opportunity to better understand what happened and what led you to feel this way. Someone from our team will be reaching out to you directly. We’d genuinely like to hear more and learn from you as we continue working to improve the digital protection service for consumers.
