ConstellationView Plans
Constellation (constellation.com) has 362 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Shammi C.
Bad customer service
Response from ConstellationDec 16, 2025
Hi Shammi, We are very sorry to hear about your customer care experience. We have emailed you for more information about your interaction with our Care team so that we can share it with our Care managers. We appreciate your feedback and hope in the future we can provide the level of service that deserves five stars. Thank you.
RR
customer service not helpful, same "canned" message every time I speak to them.
Response from ConstellationOct 24, 2025
Hello, We are very sorry to hear about your experience with our customer care team. We have sent you an email associated with this review requesting additional information. If you could please respond to that email, we will be happy to share that with our customer care managers. Thank you.
Margaret P.
Once i signed up, I never received a welcome package or account number. This happened for 4 different homes that I signed up for service. I had to use the online chat feature to get the account numbers. Also, had a terrible experience with their "identity verification" process.
Response from ConstellationOct 14, 2025
Hi Margaret - We are very sorry to hear about your experience. After speaking with our Customer Care team, they did confirm that their records show that a welcome package was mailed to you by postal mail and a confirmation email was sent to you right after you signed up. We have sent you an email associated with this review. If you could please respond to that, we will have our customer care team look into this further to make sure we have the correct information on file and share your feedback with them. Thank you.
Anita H.
Have yet to receive account information since activation of service
Response from ConstellationOct 13, 2025
Hi Anita, We are sorry to hear you have not received your welcome packet yet. You should have received it when your service started at your address. If it has not started yet, you will receive it when the transfer or switch is complete. You can check your status at: https://www.constellation.com/solutions/for-your-home/residential-signup/enrollment-tracker.html. If your enrollment is complete and service has started and you still have not received your welcome packet, please respond to the email we sent you with the requested additional information and our customer care team will reach out to you. Thank you for your feedback.
ROMAN S.
I’ve had no communication or updates form your company after signing up. I continue to receive bills from my prior provider at a significantly higher price now that my contact has expired and I still don’t know if you actually set up my account or just lost my order.
Response from ConstellationOct 6, 2025
Hi Roman, We're very sorry to hear about your recent experience and that you have not heard anything from Constellation after signing up with us. Based on where you live, it may take up to 2 billing cycles for your request to be processed and approved by your local utility company. We sent you an email to the address associated with your review requesting additional contact information. If you can please respond to that, we can have our customer care team look into this for you and have a member reach out to you. Thank you, Constellation
Bob R.
the offerings I choose didn't come up. I choose .15KW and winded up with other plan. Tried to cancel and was told not able to. I looking at cancellation and paying the fine
Response from ConstellationJul 23, 2025
Hi Bob, We're sorry to hear that the plan you wanted did not appear for you. Our rates and plans do change based on a number of factors including demand, weather and more. If you signed up for a plan, you do have 3 days to cancel your contract in Texas and up to 90 days in other states. If it is beyond that time period, you may be required to pay an early termination fee based on the state you live in. We have sent you an email requesting more information. If you could please respond to that, we will have our customer care managers look into this for you. Thank you.
Kathryn B.
Bills too high
Response from ConstellationJul 23, 2025
Hi Kathryn, We are sorry to hear your bills have been higher than expected. We have sent you an email requesting additional information. If you could please respond to that, our customer care team can look into it and see if there is a different plan that will work better for you based on your energy usage and budget. We appreciate your feedback. Thank you.
Danny
I’ve been a Constellation Home customer for years, and I’d like to share my honest experience. If you’re not in a hurry and don’t mind waiting for service, this company might be fine. But if you need timely repairs, I strongly advise you to think twice before purchasing their service plan. My air conditioner broke on June 20. A technician came out the next day, June 21, and confirmed the compressor needed replacement. The part was ordered the same day, and I was told it would arrive by June 25. Since then, I’ve called daily. Each time, the receptionist tells me, “It’s coming today.” I’ve repeatedly asked to speak with a parts manager and was promised a callback—yet I only received one call, on June 27. As of today, July 2, the issue is still unresolved. Meanwhile, my elderly parents have been living in extreme heat during a heatwave. Please think carefully before signing up with this company. If you expect timely service, this may not be the right choice. I will be sharing this experience on other platforms to help others avoid the same situation.
Response from ConstellationJul 2, 2025
Hi Danny, We are very sorry to hear about your experience. If you can please visit our Facebook page at: https://www.facebook.com/ConstellationEnergy/ or our Home Services Facebook page at: https://www.facebook.com/ConstellationHomeMD and send us a private message with your full name, address, and phone number, we can escalate this to our Home Services managers and have them reach out to you as soon as possible. We appreciate your feedback and once again, apologize for your experience
