ConstellationReviews of constellation.com

Response from ConstellationApr 2, 2026

Hi Pamela, We are sorry to hear that you found the enrollment process to be long. We will be happy to pass your feedback onto our Customer Care team to let them know. If you have additional feedback you'd like to provide regarding the enrollment process, please feel free to visit our Facebook page at: https://www.facebook.com/ConstellationEnergy/ and send us a private message with the details. We appreciate your feedback. If you ever need help in the future or feel like we're not meeting your needs as your electricity supplier, please feel free to reach out to us, and our Care team will be happy to help you. Thank you.

Response from ConstellationApr 1, 2026

Hello, We are sorry to hear about your experience. Unless we received a request from you or your current supplier to cancel your switch request, your initial switch request with us would proceed as normal. It typically takes 1-2 billing cycles in Connecticut to change from your current supplier to a new one because the utility must approve the switch request. We have sent you an email requesting additional information so we can escalate it to our Care managers to look into further. If you could please respond to that message with the requested information, we would appreciate it. Thank you.

Response from ConstellationMar 23, 2026

Hello, We're sorry to hear that you have not had a positive experience. We sent you an email requesting additional information. If you could please respond to that, we can escalate the issue to our customer care managers to look into further. We appreciate your feedback. Thank you.

Response from ConstellationMar 4, 2026

Lori, We are very sorry to hear about your experience. We have sent you an email requesting additional information. If you could please provide that, we will escalate this to our customer care managers to look into further. Thank you.

Response from ConstellationFeb 25, 2026

Hi Neal, We are very sorry to hear about your experience. We have reached out to you through email for additional contact details. Once we receive that information, we will pass it onto our customer care managers to look into this further. We appreciate your feedback.

Response from ConstellationFeb 9, 2026

Hi MJ, We are sorry to hear about this. You should have received a confirmation email after you signed up, and you should receive a welcome packet once your service has started with us. We have sent an email to you at the address used to leave this review. If you could please respond with the requested information, we can have our customer care team look into this further and have someone reach out to you. Thank you.

Response from ConstellationFeb 4, 2026

Hi William - We have sent you an email requesting additional information. If you could please respond with the details, we can have our customer care team look into this further. Thank you.

Response from ConstellationJan 12, 2026

We are sorry to hear about your experience. We appreciate the feedback and the additional contact information you sent us. We pride ourselves in offering best-in-class service and are sorry that we fell short here. We have escalated it to our Constellation Home Services managers and VP to look into further. Thank you.