ConstellationReviews of constellation.com

So far the transfer has been awful. We haven’t received any follow-up information at all.

I am writing to share some critical observations regarding the "Budget Billing" contracts being offered, specifically concerning the flat bill and complementary HVAC coverage promises made by sales representatives. Please be advised that these terms can be misleading. Under the Budget Billing structure, a flat rate is charged for the first few months. However, if your usage exceeds the estimated amount, the bill is subsequently increased to reflect the new, higher rate. Consequently, signing a contract under these terms appears to offer no actual benefit to the customer. I recommend exercising caution before proceeding. Absolutely shocked to feel this after being a 6 years Constellation customer. Constellation looted enough money from me and they will Keep looting from every customer. I have taken my other property out of the constellation.

I signed up for service weeks in advance of my move but nearly 2 weeks in I hadn’t received any reminders or welcome emails. I called to get proof of service and was told that I wasn’t in the coverage area. No notification or communication.

I am a Constellation customer for the last 8 years . I have renewed contracts multiple times with them . In 2024 a customer rep confiremd 13.9c all inclusive including centrepoint delivery charges. Since i had been with them for 6 years before that i never had any problems. After 2 years i looked at the bill and found the rate excessive. They had charged me 17c a KWH. It was a rude shock to me. I didnt expect anybody handling customer service on bahalf of Constellation to operate this was. I called them immediately and told them that they had something wrong. They did not refund me for the eextra charges for the last 2 years. I used approximately 15000 kwh x .05 cents a KWH =$750. I am putting this review online so people can be aware how publicly listed companies cheat customers with the help of customers service reps. Updated 7/31/26 I called next day just to confirm Constellation had not lied to me yesterday. I called your customer service reps yesterday Mauricio Ext 815 And Frank Phillips ext 898 . They confirmed a change to an 11 month plan which would take effect within 24 hours and today I called just now. They deny that my call has a record and they say they will change the plan from the 17th of August. So customer service reps are lying on a daily basis. I asked the rep today to speak with those customer service reps from yesterday and they said they could not be reached . It is truly appalling to communicate with Constellation. Constant lies. New lies everyday.

You just fine

Nobody called so I could unfreeze my credit instead of rejecting my application.

I don’t know why I’m not able to get good rates, whenever I apply they ask some more information but ecxetly what they want??

After signing up with Constellation I received an email stating my request had been received. It then said I would receive a follow up email with instructions. I never received any further information.