ConserviceReviews of conservice.com

When your complex sticks you with this company you are screwed. They will do whatever they can to overcharge you with fees. Don't ever be late with payments they have no concern for your well being and they don't communicate with you. Their customer service is atrocious. They should be investigated for their business practices.

Awful company providing a “service” which isn’t a service at all, it appears to be a scam disguised as a legitimate business providing a legitimate service. As a lifelong renter, I appreciate someone wanting to make things more convenient for us. But as someone who has been forced to use Conservice and is looking down the dark barrel of another forced go, it would be far more convenient for us to simply be allowed to pay our utilities directly and on time, as they come. Rental residents are forced to use the service (yes, forced, no option given and no way to opt out) and then charged a setup fee and a monthly “convenience” fee. Theoretically, the idea behind Conservice IS convenient, but in practical application… there is nothing actually convenient about what Conservice does. They form partnerships with local utilities and then seek to bundle utility bills into one convenient pay-here location. The problem is in the processing. It takes 2-3 months for them to start processing the utilities and create your first bill, and then you are always 2-3 months behind. Then, quite often, you’ll see one of your utilities missing from your bill, so some months you’ll pay 2 or even 3 months worth of one utility all at once. You were going to pay it anyway, but it absolutely makes for budget headaches and frustrations. Additionally, their customer service truly leaves a lot to be desired. I was forced to use Conservice from 2018-2020 and have just been forced into it again in a new community. During my first experience, about twice per year, we saw the electricity get left off the bill. It usually got added to the following bill so we were presented with two months’ worth of electric bills in one hefty swoop. In calling their customer service team to submit my complaints over repeated incompetence, my experience was most difficult. Most of the reps I spoke to were kind just uninformed and helpless. No one could tell me why this kept happening or make any kind of commitment to stop missing the mark.

I was forced to leave a one-star review when I would not have even rated them that, more like, a negative 5 stars! Completely disgusted with this service and it is through the apartment complex that I rent from. Such a scam..... The monthly water usage was $18.94, the fee $3.89, and the BASE charge $26.43!!!! Seriously...... the base charge is more than what I use. And this is every month, every tenant. How is this legal?!

I am forced to pay for storm water drainage through Conservice. All though it's a small fee, they charge $3.75 to prepare my monthly statement! Really? I'm paying you an additional $3.75 to send me an email with my amount due that I NEVER ASKED FOR! I pay this with my rent, so please spare me your stupid email statement and give me my money back. This is just one of the companies doing this to us because they can't afford/refuse to pay their people a livable wage. So who pays for it? US! We do with all the dang fees.

No stars necessary. This is a complete scam. Our apt complex initially billed directly thru Water Watch, which charged $25/month. This lasted for about 4 years then out of the blue the apt comple3xed switched its billing thru Conservice, which doesn't provide water/sewage its a 3rd party billing service. My bill went up to $60.00/month. When we asked our landlord they advised that they switched services. This went on for another several years until Jan 2024 when our bills went up to $71.00/month for 2 months and then switched to $81.00. This month they charged $100. I spoke to our landlord and they said they are cancelling Conservice and going back to direct billing for $30/month. So that means we were overpaying Conservice for at least 6 to 7 years and we will never see a refund.

If I could give zero stars I would. My particular situation involves a utility billing company that our Avalon Flatirons (lafayette colorado) residence uses called Conservice Utility Management. It just so happens that Conservice is involved in many civil lawsuits against them for exactly what happened to me as well currently over the past several years. (see articles for reference below or google them for more info). To try to sum this up, my utility billing (water, sewer in particular) went from a fairly reasonable charge (although inflated) to an outrageous jump in cost a few months after my son and I moved into our unit. This was a huge red flag that led to months and months of both Avalon Bay and Conservice trying to figure out what the issue was in our unit and the short answer is that it was never resolved. There is so much to this story and much detail. My lawyer and I have a full case file on the issues that I’ve had, including over 45 emails, 16 phone calls(I wanted everything in writing after I quickly realized I was being passed around), and 2 in-person meetings. We also have my previous 3 years of water & sewer charges that show the ridiculous difference in cost (at one point we were being billed for 10,000 gallons / month for 2 people and over $250 for water & sewer by Conservice) when our average was normally $12-20 for water and $3.50 for sewer from our previous unit. Finally, I decided that I could not continue this losing battle and my lawyer worked with our Community Manager at Avalon Flatirons,and her boss at Avalon Corporate and they agreed to release me from my lease 8 months early since they couldn’t resolve the issue. They informed in writing in an email that they were “deeply sorry for the inconvenience and frustration this has caused!” However, they are still trying to bill me for $1100 in fraudulent charges from Conservice. We are working with the City of Lafayette Attorneys Office, as well as the Boulder County DA Consumer Fraud Division & news outlets on this issue.

Website not compatible with Safari & macOS! For a 'large' company is unbelievable to have a website that cannot function with select OS and browsers! When Customer Service was contacted, was told that accounts cannot be accessed via Mac Sonoma and Safari and to download another browser.

These people are scam, artist they work with another scam, artist apartment, Parkplace apartments in San Mateo, California. My bill went up four times the amount on every single item, including trash in one month.!