ConserviceReviews of conservice.com

This is the absolute worst utility company I've ever had to deal with. I had a bigger apartment and never paid more than $45-$75 for water. My water bill has been $160-$180. More than my electric bill. More than family members in a house pay and they washer machine that's used a lot. This company is a joke. Hate them.

Horrible. Charged me an unauthorized vacant fee $182…in Octobers rent but says it was for the month of July. I reached out right away very questionable and charged this my last month in apartment. (7mo) I never called to have electric service cancelled right in middle of lease. Who does that? Very unorganized and I’m paying for someone else’s mistake. Won’t refund that balance on my record until December. When in fact my last day in apartment was 10/28. I turned in my keys. I did not pay that extra money because it was wrong. Took a month for them to investigate. So for landlord office telling me i must pay within 30 days or my credit. So juggling my money around. I think not especially when I don’t have it to throw away. So wrong unfair questionable business practices. I will never rent another unit associated with con-service. First and last time.

Customer service is totally unsatisfactory. They create barriers to getting customer service representatives to help solve problems. They bill for water and sewer and they impose "vacant" charges if they think you don't have an electric service provider who is billing you for it. I signed up with Gexa Energy on the day I moved in. They imposed erroneous "vacant" charges anyway. Their customer service number creates barriers to getting a customer service representative on the line. I have also contacted them by email and produced documents showing I was billed for electricity with Gexa Energy. They have so far failed to respond and fix the problem. Update on 10/24/2024. I have come to believe that this company is intentionally trying to rip me off. I emailed documents documents which proved I was receiving bills from Gexa Energy since the first day of service. They still refused to take the bogus "vacant" charges off of my bill. At this point I'm wondering if I should refer the matter to an attorney for possible criminal prosecution.

My college daughter and roommates ALL get a 5.50 tacked on to their billing. For? No one can tell us. For splitting bill? For processing? What? Must be nice to tack on 5.50 per bedroom, not even per unit. Which in her student housing apartment complex that translates to an easy 800 a month extra! Again for what? I contacted company and asked if I could prepay a few months of electricity in order to save this added fee. Of course response was we couldn't. Can't wait for my daughter to finish school and get out of a college town. We get wrangled at every turn. 😡 Honestly this should be illegal. Some kind of service should come on with a supposed "fee".

I live in Atlanta. we switched to Con- service for water/sewer. I am set up on auto pay and once a year I get a late fee. have to call and they charged like 2 times more claiming I used more water. every year. I trump off my water when I travel. It has also increased at least $9 a year. but then I have to deal with evening out the con. So some how I used a twice the water I ever used before with a gradual incline and it's when I am traveling usually. :). plus they have a $6 Monthly fee for their accounting. So I pay for them to bill me extra.

It is absolutely insane that ever since Conservice started soing our billing, everything g has sky rocketed in price. I was just charged over $52 for a trash compactor.in my apartment complex. Not to mention we are forced to pay $25 for valet living trash service which they pick and choose when they pick up trash... it's all fraudulent and unfair. There is no way my trash should be over total over $80 in a months time. There is no math system, rubs system, etc that could ever justify how our trash went from $10-$13 to now $50 and the garbage is being picked up even less. Something is not ok with this and as a resident of an apartment complex, I'm told to pay or I'm penalized without reasonable justification.

Every month, I have to contact conservice about a billing issue. My trash bill is always wrong. Now they want me to call them to resolve the issue, yet again, for month 5. What kind of “service” are they actually offering? And if I was able to do this on my own, all isssues would have been resolved. But according to my lease, I have to use conservice. I’m going to see if there is any interest in a class action lawsuit for fraudulent charges placed on clients.

I have been complaining about my utilities for months! I will also file a complaint against this company in Virginia Will be back soon.