ConserviceReviews of conservice.com

Conservice has been consistently charging my mom over $200 every month at Courtney Trace Apts Brandon, FL 33511. Her bill for December is $578 for water and sewage which is a complete rip off. I called and requested an investigation as to why they are charging their tenants this type of money and was told they will investigate. I advised we will retain an attorney and the bill will not be paid anymore until they show just cause and credit her account for all the months that she has paid over $150 and should not have.

My family is going through it with them. In April 2023 our bill was $99, each month since it has increased at a disgusting rate and we conserve energy in our home. May it hit $300, June it hit $500 July-September it was $600 and I just received a Nov 1 bill for $711. There is absolutely no way anyones electricity bill should be this high in the month of October. They have to be held accountable because something is not right.

We have been incorrectly charged a vacancy charge for a utility that has been in our name, at our address, for over a year. 10% of our monthly rent. The billing dates don't even make sense for our schedule. They're not open on weekends, and the only contact option is a form, no email, to go ahead and email them the documentation to prove it's in error. They are apparently in the business of billing for these kinds of things with no ability to fix it within the billing cycle, so you are expected to pay the incorrect charge and hope they credit you the next month. Plus $5/month for a "service fee" that isn't something one can opt out of. Just make sure you double check every bill, because this is not the first time they've messed up, and I'm sure it won't be the last. I assume the business model is to make extra money by being unable to fix it, getting the money, and then hoping people don't stay on top of it and never get the credit. Horrible, horrible business practices that seem to just be skirting legality.

Total scam. They add fees on top of fees with no justification just to bill you on the same water you would get from the water company. I'm FORCED to use this scam in my apt complex and its a total nightmare.

I have lived at multiple complexes since 2015 that regrettably use CON service as their billing provider. Their fees are ridiculous and should be illegal. $20 "account start up fee" when I already had an account at multiple other complexes and could simply just add my new residence to it. Other base monthly fees that should not be allowed. I moved into my current complex on 5/25/23. As of today, 8/9 I just received my first bill via USPS mail. The statement says payment is due by tomorrow, 8/10, otherwise the price increases $20. I immediately called my leasing office who was confused and shocked, as utility payments are always due on the 1st along with rent, and are paid to my leasing office, not CON service. I did a chat with a "Virginia" who gave me nothing but INACCURATE information. She is clearly not properly trained, or competent. I then wasted another 20 minutes calling CON service and the male I spoke with stated he would have to escalate to their billing department, because on their end it states the resident is supposed to pay them directly. There are NINE buildings in my complex with at least 500 residents. I made it clear that I am not paying .01 more than my current amount owed due to their incompetence and I will report them to multiple authorities for fraud if I have to.

Hard to believe that this is a legal. I wonder what politicians were paid off to allow them to do this. The bills for water and other utilities are over the top ridiculously high here at the Edge Apartments in San Marcos, Texas. Complaining to the front office they say “we don’t handle utilities, talk to Conservice.” Trying to contact Conservice is impossible so you email someone and usually don’t get a response if you do it’s some canned response about here’s how we bill. That’s it. Should be against the law, but the ones who can change this have no doubt been paid off like most policy makers.

I have lived in multiple apartments that all use different utility services and I have never experienced anything like this. The bills are always fluctuating and confusing then when you try to figure out what happened and why they just kind of hit you with the whole mentality of "well that's just how it is so I don't know what you want me to tell you.." they just have so many customers that they can't ensure that they'll actually be able to get a reading from your meter so they just estimate what it would be then back charge you for 6 months of wrongly estimated water without even saying anything.

My experience with Conservice has been incredibly frustrating. I was shocked to see a charge of $175 for common electricity, which is in addition to other common area charges. In total, common area charges alone are more than $200 per month. As a tenant, I expected to pay for certain common utilities, but I was told they wouldn't exceed $100. Now I am paying more than 200 dollars for those common area charges. To make matters worse, the bills I have received from Conservice have been inconsistent and confusing. It feels like I am constantly trying to decipher their billing practices and make sense of the charges, which has been a huge headache. The lack of transparency and clarity from Conservice is unacceptable. It is disappointing that a utility company cannot provide accurate and transparent billing information to their customers. I would strongly advise others to look elsewhere for their utility needs.