Connexus Credit UnionReviews of connexuscu.org

Worst company I have ever experienced in my life I bought an rv for $21000 and in 7 years paid off literally less that $3000 do not ever ever ever do a deal with this disgusting company i will find a way to get away soon

What a deplorable, shady, unscrupulous business. I am a 100% disabled combat US Army Veteran, who always worked very hard for every penny I earned. Between my wife and I, we entrusted Connexus with sizeble chunk of our money through their CD products. They had no problem quickly taking our money and making money off of it. But try to get your money back from them! They failed to disclose that if they mail a check out to you and it does arrive, you'll have to wait A MONTH before they re-issue another check. They also charge you $20 for a simple USPS tracking delivery, which normally cost between $6-10. I have been now fighting with them for over 2 weeks to get my money back and am prepared to escalate to AG and CFPB.

Worst credit union ever do Not recommend.

I was transferred to them in 2021 with a loan and I was scared due to their reviews. I set the autopay and let it ride. I never had issues for the whole time of the loan. I pd off my auto early on 4.1.26 and getting the title was a nightmare. I got it in 2 weeks but it was the constant conflicting stories and answers received. Now I bout a new auto on 4.18.26 and wanted to refin with Connexus since I was just with them for 6 yrs....their "promo" is NOT a promo. score of 841 and they wanted to give me a 5.5 and a .25% discount to 5.39 for a return customer. The promo is 1% discount for autopay and 1% for ebilling. You would think that would put you at a 3%...NOPE! She stated that its INCLUDED, yet the national APR rate right now is 5%! She said I would be at a 7% if I didnt take the autopay and ebilling!!!!! 7% for a freaking 841 score?!?! It's a scam and there is NO promo. I thought Loyalty meant something, but NOT to connexus! AVOID and save your credit and sanity

Be careful of the credit union they miss lead you and they try to blame the state of Illinois 34 phone calls and I still have not got nothing resolved calling the state and calling this credit union I would not recommend them at all

1. 2 step verification, ALWAYS request a pin to be sent to one phone listed with them. NO OPTION to answer security questions OR have the pin emailed OR call a nr. to get the pin. 2. I have been locked out of my account because of that. I was and still am overseas, their chat function is worthless. I asked for a call back from a rep. and was advised to use an online secure form to change my nr. to another one. 3. I tried to use that form after answering all their security questions, but i was always stuck with errors (missing fields needed to be filled out, whereas i had filled out ALL FIELDS) without any input on how to resolve them. 4. Rep called. At this point i had incurred a lot of international calling charges both to make and receive calls. Her name was Clara B. She asked me security questions and she said i failed and said there is nothing she can do, not even send a security pin to my phone (which i wouldnt e able to receive anyways because i m overseas), the only thing is to wait till i have my application to change my contact into approved (an application that is stuck with errors and i cannot even submit it) 5. Even if i succesfully changed my nr. i still wouldnt be able to access my account as they have DISABLED IT. Needless to say i am contacting the BBB and request them to CLOSE ALL ACCOUNTS WITH THEM AND SEND ME MY MONEY ASAP to my regular bank. ENOUGH WITH THAT. I do banking in 4 countries and 10 different banks and i never seen such unprofessional behaviour and having my account blocked so many times.

Had an HSA with them for many years. Noticed my interest payments dropped significantly. Looked at past statements and a year ago they slashed the interest rates without notice or announcement. I couldn't even find the current interest rate on my statement or online and had to calculate it myself. Transferred account and now getting 4 times higher rate.

Declined our request for a home equity loan for reasons completely beyond our control -- There were some payments reported late by my mortgage company even though they never notified us we were behind payments (and my bank blocked the payments due to suspect fraud, from INTERNAL TRANSFERS (insane))... They should be more up front about their underwriting criteria. I have 2 missed payments in the last 5 years, hardly a payment risk, but that was their reason for denying me... both were due to reasons beyond my control.