ConnectionPC Connection, doing business as Connection, is a Fortune 1000, National Technology Solutions Provider, headquartered in Merrimack, New Hampshire.
Connection (connection.com) has 679 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Showing 12 reviews with 3 stars · Clear filters
Kyle M.
Left me on sales hold for an hour and a half ended up hanging up and ordering online. Product came early and works great.
Response from ConnectionJul 7, 2022
Hi, thank you for your review, and we're so sorry to hear about this. I will reach out to our customer service management and they will contact you in the next day or two in order to make this right. Thank you again for your feedback.
Stephen P.
You should have coupons or some kind of discounts for purchases at my level!
Response from ConnectionJun 6, 2022
Hello, we're sorry about that! It is possible we have some discounts available, and our customer service will be reaching out to you shortly to see if there's anything available. Thank you for your business!
Celia L.
Seems to work okay. Ordering worked fine. My item was backordered, so I've not yet received it. In the meanwhile, I tried to create an account after ordering, and am still waiting for them to connect my order to my account.
Response from ConnectionMay 4, 2022
Hello, I'm sorry your item is backordered, but glad everything else went smoothly. Customer service will reach out to you regarding connecting your order to your account. Thank you for your business!
Valued C.
Your web portal is slow and clunky. It isn't very user friendly. My new account representative is too new to be on my account to understand and enterprise environment.
Response from ConnectionSep 29, 2021
Thank you, we appreciate your constructive feedback. We’re really sorry your experiences with your account manager and with our website have not been positive. But we take great pride in our customer service and we’re always looking for ways to improve our website. So, we’re going to reach out directly to ensure our level of service surpasses your expectations going forward and we’d like to discuss with you the details of the site issues, as these issues are likely impacting others as well.