Xuan
Order never arrived!
My experience with Condomania. My first order was on Sun, Apr 30, 10:08 PM I receive an email from Condomania on May 31, 2023, 5:48 PM, want me to write a review about my recent purchase. I write a review a few days ago but been blocked. I email Ben at Condomania, want to know why my review is been blocked?. Ben reply to my email: "When a customer leaves a bad review and mentions that he or she isn't going to purchase from us again, it leaves little incentive for us to want to help you resolve your case. Please give us a chance to fix this and try to win you over as a customer for life." I wait for over one and a half month, in the end the order never arrived... My first time order from Condomania and will be my last. Thank you Condomania. ----------------------------------------- Reply to Condomania BEN: On Fri, May 12 Ben at Condomania email me and want to know if the address on file is correct? ME: Yes, it's correct Ben. You say that the post office gave me the option to pick up the order at the local post office, That's A Lie May 19 at 9:45pm Item was released by Customs and is now with Canada Post for processing Mississauga, ON May 20 at 12:24 am Item processed Mississauga, ON May 23 at 2:37 am Item processed Toronto, ON May 23 at 11:36 am Item out for delivery Toronto, ON May 23 at 3:58 pm Verifying recipient's address; Possible delay Toronto, ON May 23 at 6:06 pm Item rescheduled for delivery next business day. Toronto, ON May 24 at 7:33 am Item has been returned and is enroute to the Sender Toronto, ON May 26 at 1:22 pm Item processed Mississauga, ON May 27 at 1:49 am Item processed Mississauga, ON May 27 at 5:56 am The item being returned to the sender went out for delivery. Mississauga, ON May 27 at 6:05 am Item being returned rescheduled for delivery next business day. Mississauga, ON May 29 at 9:55 am The item was successfully returned to the sender. Mississauga, ON Delivery status Signature available Delivered May 29
Response from CondomaniaJun 17, 2023
We sent this customer's order to his address in Canada. The post office indicated that the address provided to Condomania was incorrect and gave the customer the option to pick up the order at the local post office. The customer never retrieved the order. Condomania offered to re-ship the order to Canada at no cost but the customer refused. I'm not sure what more we could have done here.