Concord Health SupplyReviews of concordhealthsupply.com

I purchased a $190 pulse finger sensor pulse oximeter from Concord because it was rated the best available by a New York Times article. Cheaper pulse oximeters have never worked for me, and I thought this more expensive sensor might work better. Unfortunately, I still got widely varying readings from the oximeter, and so I gave them a 1-star rating in my online review. A couple of days after posting the review, I got a call from John, a customer service rep with Concord, inquiring about my experience and offering to help. After some discussion, he recommended a must-site sensor hand held pulse oximeter, which he said worked better for customers who experienced poor signal quality with finger only devices. The new hand-held pulse oximeter arrived by mail today, and it works much better. I get an accurate, consistent reading within about 15 seconds of attaching the sensor to my ear lobe. John sent me a prepaid mailing label to return the original pulse oximeter for credit. I am very pleased with the customer service I received.

I purchased a Masimo Pulse Oximeter MAS-9909 from ConcordHealthSupply for $300. While still I have issues with the Oximeter the help I received from Concord Health Supply was amazing. He took the time to help me download the correct app, get it paired to my iphone, he sent me a link to the oximeter documentation, answered questions about the display and settings. This is a first class company.

They went above and beyond to help me troubleshoot an old device we received from the hospital that started malfunctioning. John spent time on multiple occasions helping me figure out the solution and getting us the correct parts to be able to continue to monitor my special needs daughter's oxygen concentration and pulse rate at home. I will be a returning customer and HIGHLY recommend this company!

This company is the supplier of my favorite device, the CONTEC wrist pulse oximeter. Concord Health provided quick delivery of the several versions I ordered over the years. When I had problems with another device I tried, they were very quick to offer a refund.

I do very few reviews, but some institutions/ companies deserve them when they excel, whether good or bad. The sales reps at this company are very knowledgeable about their products and willing to help you. I nearly returned a product because it has a battery installation that is NOT intuitive. Concord is a distributor and not a manufacture, so this is not their fault. The sales reps quickly new the answer to the problem. The product is the Nonin 9590 pulse oximeter, which is a superb product; research it for yourself. I have NO relationship to any member of the company and I am NOT an investor. Here is what you need to know about the 9590: I am a retire physician and have purchased at different times four of these pulse oximeters: personal use, church emergency kit, and friend with asthma. I have used them for emergency evaluations in each situation and am very pleased. Two counter intuitive caveats that should be understood about putting in the batteries: 1) the battery lid must be pushed toward the small gap at the finger opening of the unit to open (don't pull toward you) (2) The batteries go in reverse directions to make the unit operate, however, the two springs side by side make you think the negative ends of both batteries fit against the springs. The unit won't work if the batteries an not put in exactly as directed. I don't store batteries in the unit in case they spoil and ruin the unit. In an emergency situation, these non-intuitive steps and cause confusion and delay.

Great company!

[ EDIT: The company tried to make things right in the end. I received my order quickly, once it did ship. I'll leave my original review, but change the rating with this amendment. ] My life depends on my ability to test my INR on a regular basis. I ordered testing chips for my device from Concord Health Supply, expecting them to be delivered within the time frame that is given on their website (2-4 days). Instead, my order sat as "Processing" for a week with no update, no e-mails, nothing. I had to reach out to them to figure out what the delay was about, only to learn that, apparently, the chips are on backorder and "should be shipped sometime this week" with no guarantee on when, or even IF they would be sent, only promising that I would receive an e-mail once they actually WERE sent. It would have been nice to know the item was on backorder when I PLACED the order instead of a week later, only after my own insistence. I would have ordered from somewhere else if I had known.

Concord Health and Customer Service Manager, John. This is the go to company for medical equipment. John helped me select a 02 wrist monitor. I had purchased 3 others from other company's. They were horrible to use and horrible to try and set up. John helped me download their easy to use app so that I can record nightly results. It arrived today and included great simple to understand instructions from Concord. John will help me with connecting results to app so that I can print and take to my Dr. Wish I would have found them first. This is a company you can trust. Highly recommend.