Concord Extra provides discounted products online in our Health and Beauty Department including Mens and Ladies Toiletries, Hair Care and Cosmetics, Fragrances, Household Toiletries,Groceries, Petcare, Christmas and DIY Products.Our Fishing Department wont be beaten on price, with our Large Range of Discounted Tackle and Large Savings on Outdoor Clothing, our Rod and Reel Deals. Keep the Pests away (rats, mice, moles, foxes) with our Extensive Range from Pest-Stop. Our Car Care Department Turtlewax, Autocare and Carplan.We provide excellent delivery service with the option of next day delivery, free collection and free delivery on orders over £69.
Concordextra (concordextra.com) has 84 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Paul R.
5 Days after placing my order 1/2 items ordered were refunded via paypal with no explanations after 10 days of no goods arriving I phoned to be told that the items had been lost. So 10 days after original order I have had nothing
Response from ConcordextraSep 21, 2012
Every order that has a refund gets an email. Items do occasionally get lost in post. Items that have been lost in post are always refunded.
Alistair M.
I ordered Hydro 5 razor blades @£3.99, payment was accepted, emailed to confirm item dispatched. So far so good. then another email to say not enough stock so has to cancel order. Item now £4.99 but not in stock. Contacted customer service and told that there was was not enough stock but nothing about being informed that dispatch had been confirmed. To rub salt in the wounds they want a customer review, well they have got it. I would recomend you avoid at all cost.
Response from ConcordextraSep 21, 2012
I have looked in to this situation of this order. It seems this order had been dispatched but got lost in post. Email regarding not enough stock was a human error. Customer was refunded of the amount paid.
Chandramohan K.
I had ordered for some body scrub and shampoo. I did receive a mail on 24th Jan'2012 saying that the items have been dispatched! But I haven't received them yet even after more than 2 weeks! On calling the customer support I was told that they had indeed posted it via Royal mail normal post with no tracking information! Royal mail has confirmed that it is impossible to track such items and its sure gone for a toss! I now have to wait for 2 more weeks before they can even think of refunding which I at least hope they will. They could as well charge a proper delivery fee and do it properly.
Response from ConcordextraSep 21, 2012
Unfortunately some orders are lost in post. Royal mail have a policy that we can not claim for any lost orders for 15 working days. This order was fully refunded.
