Candles With L.
Absolutely disgraceful customer…
Absolutely disgraceful customer service. I received a skirt that arrived with oil stains on it. Let me be very clear: this item was supposed to be NEW. Customers pay for new clothing, not clothing that already looks damaged, dirty, or previously mishandled. The real shock, however, came when I contacted customer service. I explained that the skirt had arrived stained and asked for what any reasonable customer would expect—a replacement or a refund. Their response? "You can try and clean it - Thanks." That was it. No apology. No accountability. No concern whatsoever that they had sent a damaged item. Just a dismissive suggestion that I should fix their mistake myself. Why on earth should I be cleaning a brand-new skirt that I paid good money for? I didn't purchase a cleaning project. I purchased a new garment. The audacity of sending out a stained item and then telling the customer to wash it themselves is genuinely unbelievable. What kind of quality control allows oil-stained clothing to be packaged and shipped in the first place? And what kind of customer service department thinks that "try and clean it" is an acceptable response when a customer receives a defective product? This company clearly has no respect for its customers. Instead of taking responsibility for their error, they attempted to push the inconvenience and risk onto me. If I tried to remove the stain and damaged the fabric, who would be responsible then? Apparently not them. I've never encountered such a dismissive and unprofessional response from a retailer. The complete lack of accountability is astonishing. A simple apology and an offer of a replacement or refund would have resolved this situation immediately, but instead they chose to treat a legitimate complaint as if it were an inconvenience. The skirt arrived stained. The customer service was even worse. If this is how the company handles obvious defects, I would strongly advise anyone considering ordering from them to think twice. Save your money and shop somewhere that actually cares about the condition of the products they send out and the customers who buy them.