SDH
The shipping was the worst ever
The shipping was the worst ever. My items were in processing for 3 weeks and finally shipped a week later when I placed my order it stated that I would receive my order within 3 day. After contacting customer service several times asking for a refund due to I haven’t received my items or an email stating the delay they then informed me that it was a delay and when asked for a refund due to tired of waiting I was then informed that I couldn’t receive a refund. If the company can’t keep up the demand of the products they need to figure something else out.I feel that the company didn’t have a problem taking my money when I placed my order so it shouldn’t have been a problem refunding my money. Customer service is everything to me and I wouldn’t recommend anyone to order directly from the company maybe order from a third party company.
Response from CONCEIVEPLUSMar 3, 2021
I'm sorry to hear about the challenges you encountered with the shipping process and the delays in receiving your order. I apologize for any inconvenience and frustration this situation may have caused. Your feedback is important to us, and we take your concerns seriously. We aim to provide the best customer service possible, and we regret not meeting your expectations in this instance. We'll look into improving our processes to prevent such delays in the future. If there's anything we can do to assist you further or if you have any other concerns, please feel free to reach out to us. Your satisfaction is important, and we want to ensure any issues are addressed promptly. Thank you for sharing your experience with us, and we appreciate your feedback.