ConairReviews of conair.com

Wow, amazing and unbelievable service. I purchased a set of scales at least 18months ago. Always worked fine until when the battery needed replacing, I couldnt get the little screw out to open the slot where the battery goes. It obviously been put in by machine or something, it just wouldnt turn. I had no receipt. Contacted Conair, who immediately sent me a prepaid label. a few days later i had an email apologising that they were unable to repair but were sending me a new set! Not only that but they informed me that the new scales have a 15 year guarantee! this was all done and dusted within the space of about a week, no quibble or asking me to dig around for old receipt or bank statement. Fabulous! Not used to getting this type of excellent service these days, thanks so much, amazing!

CUISINART / CONAIR OUTSTANDING SERVICE I’m placing 2 reviews on Trustpilot for this, as Cuisinart UK seems to be part of the Conair group (I received emails from both), and they both deserve praise for the help they gave me. I’ve owned a Cuisinart Grill / Griddle for 3 years and found it good in all respects. A few weeks ago a front control knob became detached, possibly due to damage and could not be refixed. I failed to find a replacement and so emailed Cuisinart UK to see if they could sell me a part or advise where I could obtain one. They emailed straight back pointing out that as it was less than 5 years old it was still under warranty and that I could print out a prepaid label to send it back to them to be examined. I posted it back on a Friday, and the following Tuesday received an email saying the problem was covered under warranty, they could not repair it and that the model was no longer available. They offered to replace it with the latest model and even extend the existing warranty for an extra 6 months. Needless to say, I accepted and the new appliance was received the next day. I can only describe this service as outstanding and I wish that all companies I deal with worked to these high standards. Particular thanks to Louis and Sandra in the Customer Service Team who answered all emails promptly and made sure I had a replacement as quickly as possible. Well done Cuisinart!

What a terrible company it trades as cuisinart and has a culture of non repair and throw away it’s expensive and offers a so called warranty of 3/5 years but won’t honour them unless you have POP most are gifts at weddings as so expensive my grill / griddle broke a day ago the central control knob just fell off but no cover from them and said I need to buy another a small discount offered Terrible terrible service and product don't purchase