ConairReviews of conair.com

I was excited about the idea of a rechargeable fabric shaver and have always had positive experiences with ConAir products. So, while traveling in Singapore, I bought one. I used it for the first time there, but when I got back home to Germany and tried to charge it, it spent the whole night charging and still didn't work in the morning. I've been trying to get it to work since the beginning of March. Now, I need to dispose of it, and I hate throwing away electronics, especially new ones. Very disappointed!

Sean Duffy [VP of Sales] with Conair is someone who can truly execute and make things happen. Unfortunately, I had to notify him of a supply chain issue that had gone unresolved for too long. Once Sean became involved it was resolved immediately. He is a consummate professional, completely closes loops, and does what he says. Thank you for retaining a customer, Sean!

My daughter bought a Conair, the wand which goes from1'to 1/2'. it literally exploded in her hand and I sent the picks to them. The response was, we need a receipt and the wand that blew up. How many of you keep your receipts for these? Please don't let your young girls use these, as they are HIGHLY FLAMABLE, and they DO OT STAND BEHIND THEIR PRODUCT!! I am unable to attach the pic of my daughters burnt hand, but was able to use as my profile pic, make your own decision. Just letting you know, they don't even deserve 1 star

Absolutely fantastic customer service, scales I owned had sadly failed connecting to phone app so I made contact with Conair. They was a few years old, and I couldn’t find proof of purchase. so initially I was expecting to pay to get them repaired. After sending a couple of photos to them, I was able to send them back for inspection. a couple of days after, I received an email to say could not be repaired, and did not have that model any more, so would send £50 (the RRP) to cover the cost of them. Was not expecting this so was absolutely amazed! Going out to purchase a new set shortly, and 100% will only be from Conair. Special thank you to Inka and Steph for the exceptional service!!

I communicated by email as requested on the website, including several high resolution images. After several days I sent the email again marked "second send". The response was to request that I send images. So I sent them again. Their response was that they couldn't enlarge the images to see the model numbers etc (this could be done with any standard image viewed. So, I enlarged the images for them and sent the email a third time. To add to the confusion, the phone number provided in the email signature block, goes to Cuisinart Customer service, who knows NOTHING about the inquiry.

I would give a zero if I could. I bought a scale that only worked 1 1/2 years. I contacted the company and asked if they would be willing to replace it as I have never had a scale last for such a short time. I provided all of the information they might need, my address, proof of purchase, model number. On day 7 they contacted me and asked for my address. 7 days after that (14 days from original request) they asked for proof of purchase. 7 days after that (21 days after original request) they asked for a photo of the back of the scale for the model number. All of this information had been provided in my original request. Coming up to week 4 now and still no replacement scale. Horrible customer service. I will not buy anything from Conair again.

so I bought a handheld steamer which works ok but when you try to register it for warranties or whatever, all the "simple instructions" or steps are worthless. You take the time to try to do it and the registration process(obviously at the end) where it asks for model number, it won't take whatsoever. I checked the box and the product itself and after inputting it 3 times, no go. tried to contact them and again a major to do. A small complaint but worthy I think. They need to spend a little time on customer service and all the other things that paying customers may be exposed to. Be safe out there.

Prompt answer to phone call. Advisor very helpful. Immediate e mail asking for required images of my product. Response next day informing me replacement would be sent within 7 days. I was already impressed. Replacement has just arrived 3 days after initial contact. Excellent customer service. Thank you Phillippa and others.