CompSource Inc. offers over 800,000 computer and software products at the lowest prices on the web with overnight delivery and award winning customer service. You can also find technical specs on most all computer and software products from over 2000 vendors!
CompSource Inc. (compsource.com) has 71 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Also known as
CompSource, compsource.com
Website
compsource.com
Category
Internet & Software
Location
Cleveland, Ohio
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 86% of reviews.
Latest
Most recent review: August 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
They sent me equipment where the software crashed my computer…
They sent me equipment where the software crashed my computer! The bad review part comes from dealing with them on returning it! They were complete A-holes about it and did nothing but give me grief!! STAY AWAY from this bogus company!
____________________________________
** Follow up to this companies reply on 8/17/20:
I NEVER swore at their rep on the phone!! One more lie from this terrible company!!!
Response from CompSource Inc.Aug 17, 2020
I believe your review is way overboard and or a product review! Our email to you indicated that we must receive authorization from our distributor and that it can take up to 5 days! It hasn't been close to that time frame. We did receive authorization today and you will be receiving an email in a few hours with return information from the employee you swore at on the phone! She is taking her daughter back to college, from Cleveland to Colorado. Yet she texted me asking to let you know she received authorization and will email you as soon as she can!!!
CK
Corey K.
Order somewhere else
At the very last minute, they tell me my item wasn't in stock when the item was in stock when I made the purchase. I got some bogus generic email from Tom. What a joke and waste of my time. Maybe next time, email me the day after so I can make other arrangements.
Response from CompSource Inc.Jun 10, 2020
Under normal conditions we would have emailed you within 15 minutes! We are still getting bombarded with orders, (not complaining) but it has caused very few issues like this. Our purchasing dept. did not get the order out in time and we were showing the manufacturers stock but someone grabbed it before we did. There is no excuse for this I we are very sorry it happened.
NS
Nico S.
Joke of a company
Ordered a graphics card on their website on May 10th, which said item was in stock. I later received an email saying it is out of stock, despite what their website said. I agreed to wait until they get it back in stock. One month later i contacted them, apparently i spoke with Rich, who is the same guy that emailed me. He seemed confused when he looked up my order number, said he will contact the warehouse to see whats going on. Then when he got back to me, he simply told me that I never replied to his e-mail, which is a flat lie, seeing as i have saved copy of both his and my emails, he also replied to my email that he supposedly never received. Irregardless, instead of apologizing, he tried to place blame on me, a customer, as if their negligence is my fault. I wasted a month waiting, and got nothing, not even an apology. Unbelievable.
I would give 0 stars if I could. I would never buy from this company again. Stay away
Response from CompSource Inc.Jun 5, 2020
Nico, thank you for the review. I am the owner of CompSource and I wanted to reply to you personally. This truly hurts me deeply that we can make a customer this pissed off! We did not start this company 21 years ago to have upset customers! First of all, at no time am I going to say anything as an excuse, I hate excuses, however I may say somethings as reality!
I have brought in Rich who has been your sales rep from the start. We sat down and he explained that alternatives were given but the alternatives as well as your original order to this day have still not come into stock. As for your missing email he honestly looked disgusted with himself and said, "at that time there was a lot going on and I dropped the ball, no excuses!" So we are both very sorry about that. When he spoke about "a lot going on", he is speaking about the increased order volume of over 4000% percent! I know that number almost seems impossible but its true and overwhelming at the same time.
We also sell items for the office so we carry antibacterial soaps, sanitizers, toilet paper etc. and between these products and webcams, monitors, motherboards and graphic cards we have been working nights and weekends (most remote) just to try to fulfill all orders. I have been amazed at how much are small crew has been able to accomplish without complaining. But I'm sure you are aware the graphics card category is almost as hard to get in stock as sanitizer foam :) We literally would have 100 in stock and within minutes it would be gone. In your case this was a manufacture drop ship and the manufacture had stock but by the time we ordered it (I don't know exact duration until our order was placed but not long) they were out of stock. We tried to outsource the product from anyone and no one had them in stock. I know we all demand what I believe is our normal level of service, but I just wanted you to understand even though we are able to go out and about with restrictions/covid. The distribution chains have not caught up fully and there are still hurdles we are trying to overcome. Even during this crisis we are maintaining a 97.99% of our orders leaving the same day, BUT there are always some that have issues. At this point there is nothing more that I can do but say I acknowledge your issue, I've spoken to your rep, we actually demanded that this manufacture give us realtime inventory because of your review and to solve this issue going forward.
I believe your review has helped us resolve issues for the next customer but also please understand posting the same review on several review sites does nothing but hurt our business.
Have a great weekend and please stay safe.
SA
Scott A.
I lost $383 with this COMPSOURCE
I ordered an Intel CPU processor $360. I received it fine, but by the time it came, I had bent the pins on the Motherboard. So I can no longer use the Processor. It was still in the packaging and never opened.
I requested and received an RMA number and sent the CPU back using exactly address with the RMA number on the label. It was exact because I copied and pasted it to print.the label.
I never received the refund. They claim that the item was never checked in. What does that mean? Is it just sitting there in a pile with many other RMA returns? I'm sure they got it, or it would have come back to me.
So I am out $360 + $23 shipping.
I recommend you find a more trust worthy company to do business with.
Response from CompSource Inc.Oct 22, 2019
You know it really hurts when you plaster a bad review on all review sites!
Our last email to you was please reply back with a tracking number as we have not received the product back. Since this seems to be lost you may want to open a case with your shipping company that lost the product. If you insured it you will get reimbursed. I'm not sure how this warrants a 1 star review for us? We are willing to give you a credit but cannot until we receive the goods back!
GR
GREGG
This was a joke of an operation
This was a joke of an operation. Ordered 4 devices from them that their web site claimed to have in stock. Turned out they only had one in stock, and the one they did have was used and missing parts. I ordered 4 brand new units and only received 1 used and no communications before they canceled the order for the other 3. I would never use them again for anything. A complete waste of a month of time
Response from CompSource Inc.Aug 5, 2019
The item was shipped from the manufacture, that is why we asked for a picture to prove to them that it was either used or not packaged properly. Once you provided that we credited and provided a pickup label. As far as the other 3 units we had communicated that they were coming from the manufacture, and we were having a hard time getting a solid ETA. We only canceled after you had threatened to do a fraud complaint and charge back if we couldn't provide an answer for the ETA by the end of that day. We tried as hard as we could but the manufacture was unable to give the date so we cancelled. As we would not be able to faithfully provide the product by the date you requested. You also said you would have the client refuse the 3 units if they shipped. So we are pretty sure we followed your directions.
AM
Alpha M.
Don't order from this place, Trust me.
Worst place to order from that I have ever experienced. I have no idea how Rich Burson is a "Client Relations Manager" he has no people skills whats so ever..I guess they hire anyone these days. Let's get to my story.
I was looking around for the Kendall Howard Work station. And I noticed they had there shipping prices about $150 cheaper than any where else, so that's why I decided to order with CompSource, and also because it said it was IN STOCK. No where on the site did it say, I had to wait for Kendall Howard to build the desk!! So 3-4 days go by, and I get no email of tracking or anything? So I email them asking when is my desk getting shipped for Rich to tell me it's got to be built can take 3-8 business days, Well that was news to me.. I expressed how angry I was as I needed this desk asap, Again I had no idea I had to wait for it to be built. 9 days go by, and yet still... no tracking. I'm emailing Rich several times, no replies back. I threaten to charge back this order, still no reply. So I call Rich around 2:30PM, and ask where is my desk?? It's been 14 days total i've been waiting and im getting impatient. He says "Let me call Kendall Howard and see what's going on" He never calls me back..2 days later, he emails me the fedex tracking link only. No sorry for the inconvenience, sorry i didnt get back to you yesterday ect. I will never order from this company again, And sucks for them cause we needed 15 of these desks. I'll be taking my business elsewhere! 100% fact!
Response from CompSource Inc.Jul 2, 2019
Chris I am truly sorry for your frustration. We recently had Kendall Howard come to our location to do a lunch and learn and our Howard rep requested that we change the items from Manufacture drop ship to in stock as he stated they always have everything in stock and ready to ship! Obviously this is not the case and we will revert this back to how we had it prior. I requested Rich's emails and he did look to get back to you in a timely fashion, I know he said he passed along information as soon as it was given to him. Unfortunately regardless of where your purchase this, your wait will be similar, as it seems to be a build to order item, that will take a similar amount of time.
BN
Brent N.
I was seeking to buy a surface laptop 2 got shafted
I was seeking to buy a surface laptop 2 - i came across the company, I placed an order for what i believed to be a surface laptop 2 - when i received the package and checked the unit. It was a surface 1 - the model that is 83% slower (as claimed by Microsoft). I emailed the returns department & they said i could send the unit back. Over a week later I finally got a return label, I express mailed the unit back to the nominated address - another week later & another phone call I ask what is happening. I am told micro soft then change their mind & they wont take it back, due to plastic being taken off. So I am stuck with a computer that is 83% slower - terrible battery and 0 customer service - what a joke it has been switching to Microsoft.
Response from CompSource Inc.Apr 8, 2019
The item you purchased was the version 1 that is the part number. I'm not sure how that is our issue? I'm sorry how Microsoft would not accept the return for what you ordered.
VD
Vickie D.
Shipment arrived by Fed-Ex and 2 items…
Shipment arrived by Fed-Ex and 2 items were missing. Box were retaped but still opened 1/2 side. I contacted Rich Burson via email and left a voicemail, didn't get a return call from him or any apology. Very very bad customer service! I will never buy anything from comp source from now on.
Response from CompSource Inc.Aug 7, 2018
You emailed Rich August 02, 2018 9:47 PM he replied back to you August 03, 2018 10:35 AM We checked with our WareHouse and they had no idea why you only received 2. They indicated that there should have been 4 in there. With that said, we will refund your Account $ 25.65. We have created a claim and it looks like it may have been a shipper issue!
