ComplexReviews of complex.com

I've had one of the worst experiences ever with Complex! Placed an order months ago and up to now, I still don't have the item. I requested a refund and it was denied. I received an email saying the order was delivered but it was not! I just want my freaking money back!!

Was sent a used item with trash, gum, and a show program in the pockets. The graphic is also damaged on the vest. And it smells like body odor and smoke

I didn’t receive anything, I have been waiting 4 months for the order, and don’t know when my order went

I bought two items at the price of $99 each. When the receipt came in the mail it was only $69 and it was not a COMPLEX receipt either. It was a completely different store and COMPLEX is just a third party who charges their customers more than over 50% of the original price. Stay away. Find your pieces somewhere else.

I've placed an order for 6 items of the Murakami Dodgers collab on August 13, 2025 but only received 2 caps and it's November 11, 2025. They said it's arriving last month but still nothing.

Like what everyone else said! It was one of the worst purchase experience I had. Bought the Murakami x Dodgers jersey in March before the season begin, didn’t receive it until after the playoffs was over, a whole whopping 8 months. It’s just ridiculous! And the worst part is they charge your credit card right away when the order is placed, not when it’s shipped, so God knows what they could have done with your money for 8 months. Even the shittiest bank gives some interest, and they offered no compensation whatsoever.

Ordered items from the Dodgers Murakami in March and did not receive jerseys until November. They did not respond to any inquiries for a refund back in April, even though they later stated they would give refunds to people who wanted them. They did honor this. Horrible customer service and this delay was unacceptable and nonexistent. Will never buy from them again. You would think with how much their crap costs, they could afford decent staff to respond to inquiries .

I got scammed by them as well. I had no idea until my order got stuck in pre-shipment and I contacted them—only to keep getting poked with their “final sale” policy. It was only after that I went to read the online reviews… so frustrating. I’m calling for community support! Public shaming is the only tool we have left. Let’s spread the word by commenting that it’s a scam and warning others not to deal with them on their Instagram page!