CompleteCase Online DivorceReviews of completecase.com

We just didn't work out!!

If I could give zero stars, I would! I signed up and within 10 minutes my phone started ringing. I did not answer. The following day, they called my cell phone at work 8 additional times. I did not answer, and, they left no message as to the nature of their calls. I received e-mails which only boasted additional services available for additional cost. I logged in and inputted my information. My Wife logged in and inputted her information. The first print of papers had all of our paperwork jumbled and completely unusable. I tried my best to correct, however, at this point I completley lost my trust in the whole deal. I did a little more research, and found TURBO COURT did EXACTLY the same service for $10.50 and $20 for on line filing. I promptly cancelled my account with COMPLETE CASE. A month goes by, and I see that COMPLETE CASE is continuing to charge me a monthly fee. Keep in mind, the incessant phone calls continued. I ended up having to block their phone number to stop the harassment. A complaint letter resulted in only a refund of the additional monthly fund, however, they would only refund my initial $299 if I tried to file their paper work and it was rejected by the courts. HUGE waste of time for me. DO NOT USE THIS SERVICE..THIS IS A MASSIVE SCAM!!!!

AVOID AT ALL COSTS. Divorce is a stressful process, and if you are looking to avoid costly lawyers, CompleteCase seems really appealing...at first. I called and spoke with a sales rep who had a kind, caring demeanor and kept reiterating a discount code that would get me the services for $124. After calling around, I came back to CompleteCase due to my communication with sales and the price point. They didn't have a way to show a final sale price after I input the discount code at checkout (now I see why) and I was charged $284 instead of $124. All of a sudden, the sales rep who was so kind never answered her direct line, so I tried calling general customer service multiple times to resolve this issue with other reps. I talked with a supervisor who indicated she would listen to the call and certainly refund me the money and get back to me in a couple of days. A week later and nothing. I called again and talked with a very rude rep named who dismissed my concern and just kept talking over me saying they were the best service in the country and it costs $299. Even if their rate is $299, which would be reasonable IF the paperwork was produced properly and completely, they still need to honor the price they stated they would give me. After sitting on hold for awhile to wait for a supervisor, the supervisor all of a sudden became unavailable. Let's just say they definitely put all their skilled talkers in sales and NOT customer service. After all this, their service produced incomplete and incorrect forms that basically only had demographic information printed on them. I ended up redoing all the forms myself after working directly with the courthouse. At this point, this service and the headache/time they have occupied just to get a price they promised honored certainly does not qualify them as the "best in the country" and definitely isn't even worth the discounted rate.

My divorce is not final yet. I paid 299 for the forms, which were done using the forms from the county I filed in. The process was easy and exactly what I needed. I initially bought the VIP upgrade and paid to have the forms shipped to me. However, I found I was able to file the forms for free directly at the courthouse so I requested a refund for that service. For someone like me who saw the forms as a daunting task and was unsure of what I was doing, this is exactly what I needed.

Worst service ever . Was charged $269 literally for nothing . Paperwork didn’t even get filed , and they won’t refund me my money back do not use the service .

This company could not help me through no fault of their own, my money was refunded in full. They were very nice.

I ended up having to hire a lawyer and the lawyer was less expensive than all the hidden fees this company charges. $299 is for them to type up the papers and that’s it. If that’s what you’re looking for then go ahead but if you want them to help file and/or give you any sort of legal advice, pony up. Spent over $700 and I’m still not divorced. After explaining my situation they continued to take my money making it seem like they could help me. Just to string me far enough along past their no refund policy.

The people at the call center are professional I will give them that. However, I started this process in October of 2018 and it was completed by July 2019 due to several factors. The first factor was the loss of my entire packet. I had to run around again getting all of my documents re-notarized. This was followed by more missing documents once Florida reviewed the packet the first time. After the second time I had to call Florida and complete the remaining of the packet myself. There is 7 business days when a packet is received by CompleteCase and 7 more days when something is missing. The between the state and this company it takes even longer. You are better off doing this yourself.