Iris
My Experience with Complete Carat (Nick – NYC Diamond District)
Nick reached out to me after a Reddit post, and we paid a $500 deposit on May 24 to customize a ring based on a reference design. He told us the deposit was refundable. Timeline: May 29 – First CAD June 6 – First diamond appointment( the diamond has brown tint, so we ask to source a new diamond) June 19 – Second appointment (stone didn’t match our ratio preference that was discussed with Nick beforehand) July 15 – Third appointment (picked a stone, saw the updated CAD after the first time) Despite providing multiple reference images , videos and a website link on Day1 , the CAD design never captured key details of the ring and I had to point out the difference multiple times across three revisions, but the design still wasn’t right. At one point, the CAD designer told us they outsource the work to overseas relatives and can generate thousands of CADs a day, which might explain the lack of detail. Throughout the process, we also dealt with multiple last-minute appointment cancellations, CAD delays, and a two-week closure around July 4, all of which significantly extended the timeline. When we finally asked for a refund, we were told the 30-day refund window had passed, even though that policy was never clearly communicated upfront. I also felt like the business was stringing me along just long enough for the 30-day refund window to expire, while I was working in good faith to find a solution. I originally shared this experience in a Reddit post, but it was reported and removed after Nick told moderators that his potential customers had chosen not to work with him because of it and that legal action might be pursued. I’m not posting this to attack anyone , just to share our personal experience so that others can make more informed decisions.