Complete CaratReviews of completecarat.com

I had such a great experience with Nick at Complete Carat! There was a slight mix-up with my original loose diamond, but Nick handled everything amazingly from start to finish. He was incredibly communicative, helpful, and went above and beyond to make sure I was happy. He even took the extra time to source a beautiful pair of diamond earrings for me, and they are absolutely stunning. I couldn’t be happier with how everything turned out. It’s rare to find customer service like this, and I would absolutely recommend Complete Carat and purchase from Nick again!

Nick reached out to me after a Reddit post, and we paid a $500 deposit on May 24 to customize a ring based on a reference design. He told us the deposit was refundable. Timeline: May 29 – First CAD June 6 – First diamond appointment( the diamond has brown tint, so we ask to source a new diamond) June 19 – Second appointment (stone didn’t match our ratio preference that was discussed with Nick beforehand) July 15 – Third appointment (picked a stone, saw the updated CAD after the first time) Despite providing multiple reference images , videos and a website link on Day1 , the CAD design never captured key details of the ring and I had to point out the difference multiple times across three revisions, but the design still wasn’t right. At one point, the CAD designer told us they outsource the work to overseas relatives and can generate thousands of CADs a day, which might explain the lack of detail. Throughout the process, we also dealt with multiple last-minute appointment cancellations, CAD delays, and a two-week closure around July 4, all of which significantly extended the timeline. When we finally asked for a refund, we were told the 30-day refund window had passed, even though that policy was never clearly communicated upfront. I also felt like the business was stringing me along just long enough for the 30-day refund window to expire, while I was working in good faith to find a solution. I originally shared this experience in a Reddit post, but it was reported and removed after Nick told moderators that his potential customers had chosen not to work with him because of it and that legal action might be pursued. I’m not posting this to attack anyone , just to share our personal experience so that others can make more informed decisions.

Nick went above and beyond. Extremely knowledgeable and very quick to respond. The whole process was seamless. From the minute, I contacted them to the minute I received the ring in hand. It was about four weeks. Great pricing as well! Would highly recommend. 3.04ct. E color. VVS2 on platinum setting looks

Where do I even begin? My fiance (now - since Saturday 4/19) and I were talking about going ring shopping. I was completely new to the process and did some research. After finding some inspo on Reddit, I had this lady reached out to me to give me all the details of her ring because it was gorgeous! She recommended Complete Carat (she did not gatekeep!) & within the next week, I hopped on my initial call with Nick and he made my fiance and I feel super comfortable. He did not force us to make a decision quickly, but immediately went to sourcing a stone. Within 24 hours, we made a deposit for my dream ring. Nick hyped us up, was super attentive, sent us the renderings, and sent us photos/videos of the final product. Nick answers all of your questions, provides recommendations, and COMES THROUGH! My goodness!! I didn't get to see the actual ring until the proposal and it was even more beautiful in person! I'm currently working with him and his team again on a tennis bracelet as well as our wedding bands. That's how much trust I have in their work and quality. Once you work with Nick, you're already considered family! If you've been thinking about reaching out, just DO IT! Thank you Nick / Complete Carat! You've gained a loyal customer. :)

Nick from Complete Carat helped me pick an incredible emerald cut diamond for an engagement ring. They have great prices too with a much lower markup than most other places - that being said, their prices are well worth it for the quality, expertise, and help they provide

I had a fantastic experience working with Complete Carat on a custom ring. They sourced a stunning stone and brought my vision to life with a custom setting inspired by my reference photos. Nick was wonderful to work with—patient, responsive, and committed to getting every detail just right. Communication and customer service were top-notch throughout the entire process. I’m thrilled with the final result and will absolutely be working with them again on future pieces. Highly recommend!

Complete Carat is Awesome! I contacted Complete carat for anniversary bands for my husband and I and they did such an great job! John craftsmanship is excellent! Nick is just such a great guy, easy to work with and picks out very nice stones. I can't recommend them enough!

John and Nick are amazing to work with! They are super responsive and custom made the ring of my dreams! I liked them so much I ended up buying a few pieces with them. Highly recommend them for your jewelry/ engagement needs!