K K.
Awful experience, no certificate, PTSD
I had an awful experience. Ordered a code signing certificate for a private person in Thailand. After ordering it took 6 days to just get an order confirmation. Uploaded the address certificate of the immigration bureau with the document number and phone number on it, and wrote that they can speak english there. Was rejected. They insisted on a gov issued document, but as an expat living in Th. this is hard to get and if you get it, it is in Thai letters. Even that I showed how to make OCR and use Google Translate they wouldn't accept it. Why the hell is the address so important, when anybody can move to another apartment at any time? And they wanted also proof of a phone number of a land line!! Who is still using land lines in the year 2021? And first the photo was pretended not to be clear enough, oh my. Had to go to a lawyer which cost me a lot of money. Then they pretended they couldn't verify the lawyer. Made about 10 phone calls to their support (which suddenly was called Sectigo), they said they will call back, but never got an answer. Asked them whether they accept an address confirmation phone or letter from the German embassy near my place. They were unsure but more likely no. They have to ask and call me back. Never heard back from them. Who in the entire world wouldn't accept embassy testimonies??? Crazy. The whole thing sounded exactly like an Indian Scam Center. After 3 months gave up and bought the certificate at another company, nearly without any problems. At least I got my money back because I paid by PayPal, which give you 6 months money back guarantee. But there is no compensation for the anger and time without certificate you go through! By the way, also the Comodo time server was unreliable. The one from the new company works flawlessly. ===>> Just don't buy at Comodo/Sectigo or you will regret it. I mean it.




